Enable privacy for users

To enforce privacy for directed call pickup and barge-in, you can use the same user list as the one to restrict line status monitoring. Once you enable this option, only those authorized users in the user list can use the directed call pickup and barge-in options for a target user.

1

Sign in to Control Hub, and go to Management > Users.

2

Choose a user and click Calling.

3

Go to the Between-User Permissions section and then choose Privacy.

4

Choose the appropriate Auto Attendant Privacy settings for this user.

  • Allow this user to be dialed by extension
  • Allow this user to be dialed by first or last name
5

Check the Enable Privacy check box. You can then decide whether to block everyone by not choosing a user from the drop down menu or choose a user who can monitor this user's line status.

If you're a location administrator, only the users and workspaces pertaining to your assigned locations appear in the drop down menu.

You can uncheck the Enable Privacy check box to allow everyone to monitor this workspace's line status.

6

Click Save.

Privacy settings

Enable privacy for workspaces

Before you begin

Ensure workspaces have a professional license assigned. To find out more about the features that are available with workspace licenses, see Features available by license type for Webex Calling.
1

Sign in to Control Hub, and go to Management > Workspaces.

2

Choose a workspace and click Calling.

3

Go to the Workspace Permissions section and then choose Privacy.

4

Choose the appropriate Auto Attendant Privacy settings for this workspace.

  • Allow this user to be dialed by extension

  • Allow this user to be dialed by first or last name

5

Check the Enable Privacy check box to allow only selected users and workspaces to monitor this workspace's phone line status. You can then decide whether to block everyone by not choosing a user from the drop down menu or choose a user who can monitor this workspace's line status.

If you're a location administrator, only the users and workspaces pertaining to your assigned locations appear in the drop down menu.

You can uncheck the Enable Privacy check box to allow everyone to monitor this workspace's line status.

6

Click Save.