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Configure push-to-talk for users and workspaces
Let specific users treat their desk phones as a one-way or two-way intercom.
Push-to-talk connects users in different parts of your organization. For example, you can create a list of customer service representatives who can chat with Jim in the warehouse using push-to-talk on their phones. This way, the reps can quickly chat with Jim about things like inventory and delivery schedules.
Configure push-to-talk for users
1 |
Sign in to Control Hub, and go to . |
2 |
Select a user and click the Calling tab. |
3 |
Go to the Between-user permissions section and then choose Push-to-Talk. |
4 |
Check Auto answer calls to allow this user's phone to automatically answer the push-to-talk calls. The auto-answering works only with the primary device of the user. |
5 |
Choose the connection type:
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6 |
Choose the access type:
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7 |
From the drop-down, choose your Allowed or Blocked lines list and then click Save. Let people in the allowed list know that they can use their desk phone to communicate with users that have push-to-talk enabled. They can press *50 and then enter the extension of the user they want to use push-to-talk with. |
Configure push-to-talk for workspaces
Before you begin
1 |
Sign in to Control Hub, and go to . |
2 |
Select a workspace and click Calling. |
3 |
Go to the Workspace permissions section and then choose Push-to-Talk. |
4 |
Check Auto answer calls to allow this workspace's phone to automatically answer the push-to-talk calls. The auto-answering works only with the primary device of the workspace. |
5 |
Choose the connection type:
|
6 |
Choose the access type:
|
7 |
From the drop-down, choose your Allowed or Blocked lines and then click Save. Let people in the allowed list know that they can use their desk phone to communicate with workspaces that have push-to-talk enabled. They can press *50 and then enter the extension of the workspace they want to use push-to-talk with. If you're a location administration, you can add only the users and workspaces pertaining to your assigned locations to the allowed or blocked list. |