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Feedback?Overview
If your organization is based in one region but your Webex data resides in a different region, you may be eligible to migrate your Webex data to your own region through the migration feature in Control Hub.
Before starting a common application data migration, keep in mind that:
-
Effective September 1, 2026, organizations not already enabled for common application data migration will be required to purchase a Webex Data Migration Service license to use this feature.
-
Common application data migration is currently unsupported for customer organizations with the following services or licenses:
- Webex for Broadworks
- Spark Call
- Webex Instant Connect for Virtual Care
This feature is available to customers in Europe, Canada, Middle East, and Australia who want to migrate their Webex common application data across regions.
Analytics data migration doesn't apply to organizations migrating their data to a Canada, India, Singapore, or United Arab Emirates (UAE) data center.
Due to unforeseen circumstances, the Webex common data migration to the United Arab Emirates (UAE) data center has been postponed until further notice.
Our team will proactively reach out to you via email with migration updates as soon as they become available.
How to check current region for my data and services
You can verify the location of Webex services in Control Hub by going to Account > Info > Data Locations.
What data gets migrated
All data associated with Webex Identity, such as name, email address, and user groups, are migrated to the destination region. Analytics data for Webex Calling, Messaging, and Devices will also be migrated after the Webex Identity migration is completed.
Exceptions to what data gets migrated are:
- CCUC analytics data won't be migrated at this time. CCUC analytics data will be migrated as part of the messaging data migration.
- Analytics data migration doesn't apply to organizations migrating between a US or EU data center to a Canadian or United Arab Emirates (UAE) data center.
- CCUC Directory Sync configurations will not be migrated. You need to provision the CCUC Directory Sync in the destination region post migration.
Impacts to your Webex services
During the migration
Once the migration begins:
- Data migration may take less than 1 hour to complete for Webex organizations with less
than 10,000 users, and may take up to 8 hours for organizations with around 100,000 users.
Please schedule your data migration on a date when you can accommodate for the required
downtime.
Make sure that all batch jobs will be completed before the scheduled migration starts.
- You won't have access to Control Hub, and users won't be able to access any messaging, calling, Webex contact center, and meeting services for Control Hub-managed sites.
- On-premises devices registered with Webex Edge for Devices and cloud-registered devices won't be able to join meetings or make calls.
- Workspace or device bulk delete or change actions started right before the migration may be interrupted by the migration and may not complete successfully.
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We'll send out email reminders to administrators of the organization, and then status updates periodically while the migration is in process.
What happens after the migration and required actions from you
- If your organization has set up SSO, the SSO is automatically disabled during migration.
After the migration, users can't sign in until SSO is reconfigured as follows:
- Download SP metadata.
- Import this metadata to the IdP.
- Activate SSO by going to and toggling Single sign-on to on.
- Device activation codes that were generated but not used before the migration will have to be generated again.
- Devices may take up to 24 hours to be fully operational after the migration. You can manually reboot devices to speed up this process.
- If your organization uses Okta integration to synchronize Okta users into Control Hub, you need to regenerate the bearer access token as specified in steps 3 and 4 under Configure Okta for user synchronization in this article.
- Following the migration, analytics data won't appear immediately. The analytics
migration process will continue in the background for up to 2 to 3 weeks, during which
your analytics data will begin to appear incrementally in Control Hub. No action is
required on your part as the data will reappear automatically.
Analytics data doesn't migrate over when migrating to a Canada or United Arab Emirates (UAE) data center.
- The migration will reset the local databases of users if they're using UCM Calling. As a result, call histories will be reset and the history of previous calls will no longer be available.
- Confirm that Hybrid services are functioning correctly. Some Hybrid connectors can take a few minutes to come back online after the migration is complete.
- Sign in to Webex App and make sure it's working as configured.
Impacts to end users
- At the start of the migration, users are signed out of Webex App. Users must sign back in again during or after the migration.
- If your users configured local settings in their desktop and mobile clients of the Webex
App, then they need to reconfigure some of these settings. The following settings will be
reset after the migration:
- Calling
- Audio and video preferences
- Accessibility
- Messaging preferences
- Devices
Other local settings such as general settings, notification preferences, appearance (e.g. dark mode), and privacy settings will be preserved (no change) after the migration.
Impacts to integrations
There are many types of integrations possible with Webex, and they're usually authorized by users. User tokens to integrations are revoked once the common application data migration starts. In order for the integrations to continue working, users with the right privileges will need to reauthorize their access to those integrations.
Other integrations that aren't authorized by users will need to be reauthorized by either administrators or compliance officers. For example, the Events API integrations can only be reauthorized by compliance officers.
Failure to reauthorize integrations will result in the integrations no longer working.
- Embedded apps—Access and refresh tokens for users aren't migrated, so users must authorize embedded apps again after the common application data migration has finished. This is usually done by signing in to the embedded app.
- Integrations—Access and refresh tokens for users aren't
migrated, so users must authorize integrations again after the common application data
migration has finished.
- Some integrations are configured in Control Hub and may be deactivated during the migration. One example is the ThousandEyes integration, which is turned off during the migration and needs to be reconfigured. The apps page in Control Hub is also a good reference to see what integrations were turned off.
- Integrations with Data Loss Prevention solutions need to be reauthorized by compliance officers.
- Webex Contact Center task integrations and connectors must be reauthorized.
- If your users have built any Webex API integrations, the access and refresh tokens associated with those integrations will no longer work.
- Service Apps need to be reauthorized. The client needs to ask for a new access and refresh token.
- If your organization has created bots, the access token for each bot will be revoked as part of the migration. If you try to access the bots, you'll get an HTTP 401 error since the access token will be invalid or expired. You must regenerate the access token for all of your bots, and update your bot configurations to use the new access token. This can be done by accessing https://developer.webex.com/my-apps, selecting each bot you've created, and then clicking on Regenerate Access Token.
Impacts to Video Messaging (Vidcast)
If your organization uses Video Messaging (Vidcast), you must open a case with the Cisco support team after the migration to transfer Vidcast data to the target region. This makes sure that all existing Vidcast videos and recordings remain visible and accessible in each user's Webex account.
Schedule common application data migration
Data migration may take around one hour to complete if your organization has less than 10,000 users, and up to eight hours if your organization has around 100,000 users. Make sure to schedule the migration during a date that'll have the least downtime for your organization.
Make sure that all batch jobs will be completed before the scheduled migration starts.
| 1 |
Sign in to Control Hub. |
| 2 |
Go to . |
| 3 |
Select View regional data migration plan. |
| 4 |
Click Schedule migration. |
| 5 |
Select a date and time to start the migration, and then click Schedule. If you decide that you want to reschedule the data migration or cancel the migration, we suggest that you make any changes one day before the scheduled date. |
Reschedule your migration date
If you decide to reschedule your migration, we suggest that you make any changes one day before the scheduled date.
You cannot reschedule scheduled migrations within 24 hours of the scheduled start time. The reschedule button won't be available in Control Hub at that time.
| 1 |
Sign in to Control Hub and go to . |
| 2 |
Select View in the Migrate to the regional data center card. |
| 3 |
Click View details in the Messaging section. |
| 4 |
Select Reschedule. |
| 5 |
Select a date and time, and then click Reschedule. |
Cancel your scheduled migration date
If you decide to cancel your migration, we suggest that you make any changes one day before the scheduled date.
You cannot cancel scheduled migrations within 24 hours of the scheduled start time. The cancel button won't be available in Control Hub at that time.
| 1 |
Sign in to Control Hub and go to . |
| 2 |
Select View in the Migrate to the regional data center card. |
| 3 |
Click View details in the Messaging section. |
| 4 |
Select Cancel migration. |
Overview
Some organizations may want to migrate their messaging data to their own region. Messaging data has two components:
-
Messaging core data: Includes metadata, configuration, and regional settings, but doesn't include messaging content. Once you migrate messaging core data to the desired region, data for new teams and new spaces in messaging will be stored in the new region.
-
Messaging content data: Includes all-existing teams and spaces, along with all space content (messages, whiteboards, files, etc.) and associated encryption keys.
This feature is available to customers in Europe and Australia who want to migrate their Webex messaging data across regions.
This service requires a purchase of Webex Data Migration Service license.
Prerequisite: Before you schedule messaging migration, make sure that:
- Your common application data is in the destination region. If it isn't, complete common application data migration before you schedule messaging migration.
- The organization-level retention policy for Webex Messaging and Webex Meetings is set to
180 days or lower.
Organization-level meeting retention is not currently enabled for all customers. If your organization has retention policies configured individually for each meeting site and doesn't have organization-level meetings retention policy, contact Cisco Support to request enablement of the organization-level meeting retention policy. Once enabled, you can configure a single policy that applies across all meeting sites in your organization.
First stage - Messaging core data migration
In the first stage, the organization's messaging region settings and messaging core data are migrated. This stage involves downtime for users and admins. Users will be signed out of Webex App and also won't be able to access Control Hub, Webex meeting sites, or Webex App for messaging, meetings, and other suite services during the first stage. This stage can last up to eight hours.
At the end of this stage, users will need to sign in again to access Webex services.
Due to the downtime described, you should schedule the messaging core data migration to begin at a similar time as your maintenance window. This stage can take up to eight hours. Once the first stage is complete, admins will be notified with an email, and users will be able to sign in to Webex again.
The Webex Calling region won't be migrated as part of this migration.
Expected behavior after the end of the first stage:
- New Webex App spaces created by users in the organization will be in the region that your organization migrated to.
- Existing spaces and associated content prior to the first stage of migration will remain in the original region until the organization’s content data is migrated in the second stage. Although existing spaces aren't yet migrated, the user experience is seamless.
Administrative actions after the end of the first stage:
- Organizations that configured block internal communication policies will need to reconfigure those policies in Control Hub to force policy reevaluation because spaces could become non-compliant.
- If a Periodic
audit was enabled before the migration, then the admin must perform an additional
action post migration:
- In Control Hub, go to .
- Go to Settings and make a note of the current Sync Settings.
- Disable the Import Users/Contacts sync toggle and click Save and Update.
- Go back to Settings and re-enable the Import Users/Contacts sync toggle, which will automatically pull in users and contacts from CCUC.
- Once the initial sync task is completed, the user can enable Periodic audit.
- Device templates that have been set up won't be available after the migration. Admins will need to create those templates again.
- The Meetings setting page in Control Hub can take up to 24 hours to be available.
Impacts to end users
Users won't be able to sign in to Webex App and access services. Admins, including users with the Compliance Officer role, won't be able to access Control Hub. Downtime for the first stage of migration can last up to eight hours. Once the first stage of migration is complete, users will need to sign in again to access Webex services.
Impacts to Compliance Officers
Users who have the Compliance Officer role in Control Hub should be aware of the following:
- Previously generated eDiscovery reports will be removed during the first stage of messaging data migration and won't be accessible during and after the migration.
- Compliance Officers, after the messaging core data migration, will be able to retrieve the old data and new messages and spaces by generating new reports.
Impacts to retention policy
The organization-level retention policy for Webex Messaging and Webex Meetings must be set to 180 days or lower before you schedule messaging migration. During messaging data migration, automatic deletion of content according to the organization's retention policy is paused. Content deletion through the retention policy is resumed after the migration is completed.
Impacts to the whiteboard feature
Once the first stage of migration is complete, users will still have access to whiteboards created prior to the migration, but those whiteboards will still be hosted in the US until the second stage is complete.
New whiteboards created after the messaging core data migration has completed will be hosted in the new region.
Impacts to Webex Calling - CUCM
It may take up to 4 hours post migration to sync all of the call history in CUCM.
Second stage - Messaging content migration
Messaging content migration will perform the migration of all existing teams and spaces, along with all space content (messages, whiteboards, files, etc.) and associated encryption keys.
The second stage starts immediately after the first stage. During this stage:
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Spaces are migrated along with all the contents in the space (messages, whiteboards, files, etc.).
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When a space is being migrated, that space may be temporarily locked for up to 15 minutes. While a space is locked, users won't have read or write access to the space. During this time, users see a notification that a migration is underway and they're asked to try again later.
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Encryption keys associated with a space are also migrated as part of this migration.
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Teams will also be migrated in this stage. Once a team is migrated new spaces created in that team will be in the new region.
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This stage of messaging migration can take hours, weeks, or even months based on the number of spaces and messages.
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eDiscovery queries may not work until the entire messaging content migration is completed. See the Impacts to Compliance Officers section for more information.
Retention policy
During messaging data migration, automatic deletion of content according to the organization’s retention policy is paused. Content deletion through the retention policy is resumed after the migration is completed.
Overview of data migrated
At the end of the messaging migration, the following data will be moved to the new region:
| Control Hub data | Webex Meetings data | Webex Messaging data |
|---|---|---|
| Encryption keys | Meeting containers | Space rosters |
| Analytics | Meeting recordings | Space titles |
| Meeting schedules | Space avatars | |
| Meeting rosters | Space messages | |
| Message pins and flag | ||
| Call history |
Schedule messaging core data migration
When you schedule messaging core data migration, choose the Migrate To destination for the migration.
If you haven't migrated common application data yet, schedule a common application data migration before you schedule messaging core data migration.
| 1 |
Sign in to Control Hub |
| 2 |
Go to . |
| 3 |
Select View regional data migration plan. |
| 4 |
Click Schedule migration. |
| 5 |
Choose the target country or region from the Migrate To menu. |
| 6 |
If you haven't migrated common application data yet, schedule a common application data migration before you schedule messaging migration. |
| 7 |
Pick a timezone and start date from among the available dates. Due to capacity constraints, not all dates will be available. Dates that aren't available will be greyed out. |
| 8 |
Click Schedule. |
Reschedule your migration date
If you decide to reschedule your migration, we suggest that you make any changes one day before the scheduled date.
You cannot reschedule scheduled migrations within 24 hours of the scheduled start time. The reschedule button won't be available in Control Hub at that time.
| 1 |
Sign in to Control Hub and go to . |
| 2 |
Select View in the Migrate to the regional data center card. |
| 3 |
Click View details in the Messaging section. |
| 4 |
Select Reschedule. |
| 5 |
Select a date and time, and then click Reschedule. |
Cancel your scheduled migration date
If you decide to cancel your migration, we suggest that you make any changes one day before the scheduled date.
You cannot cancel scheduled migrations within 24 hours of the scheduled start time. The cancel button won't be available in Control Hub at that time.
| 1 |
Sign in to Control Hub and go to . |
| 2 |
Select View in the Migrate to the regional data center card. |
| 3 |
Click View details in the Messaging section. |
| 4 |
Select Cancel migration. |
Frequently asked questions
Q. What are the prerequisites for scheduling messaging migration?
A. Before you schedule messaging migration, make sure that:
- Your organization has purchased the Webex Data Migration Service License.
- If your common identity isn't in your region, complete common application data migration before you schedule messaging migration.
- The organization-level retention policy for Webex Messaging and Webex Meetings is set to 180 days or lower.
Q. Where can I find more information about the Webex Data Migration Service License?
A. Contact your Cisco account team or partner to learn more about the Webex Data Migration Service License.
Q. Why do I need to set the organization-level retention policy for Webex Messaging and Webex Meetings to 180 days or lower?
A. Setting the retention policy to 180 days or lower helps make sure that the migration process completes in a reasonable timeframe. A shorter retention period reduces the amount of data to migrate, which helps minimize delays and improve migration efficiency.
Q. How can I set a meeting retention policy for my entire organization?
A. Organization-level meeting retention is not currently enabled for all customers. If your organization has retention policies configured individually for each meeting site and doesn't have organization-level meetings retention policy, contact Cisco Support to request enablement of the organization-level meeting retention policy. Once enabled, you can configure a single policy that applies across all meeting sites in your organization.
Q. What data is included in messaging core data migration?
A. Messaging core data migration includes metadata, configuration, and regional settings associated with the organization, but doesn’t include messaging content. After messaging core data migration has been completed, new spaces, associated content, and in-meeting chat will be stored in the destination region.
Q. Are there any downtime impacts for end users during the first stage of messaging core data migration?
A. Yes. End users will be signed out of Webex App and won't be able to access Control Hub, Webex meeting sites, or Webex App for messaging, meetings, and other suite services during the first stage. This stage can last up to eight hours.
Q. Are keys also migrated as part of the messaging core data migration?
A. No, but new keys will be stored in the new region.
Q. What data is included in messaging content data migration?
A. Messaging content data migration includes all-existing teams and spaces, along with all space content (messages, whiteboards, files, etc.) and associated encryption keys.
Q. Where are cross-organization 1:1 messages stored?
A. Each organization has joint ownership, so the cluster where the cross-organization 1:1 messages are stored is automatically selected by the system, regardless of who initiated the conversation. For this reason, it's not guaranteed that the cross-organization 1:1 messages are stored in the same cluster as the rest of the customer-owned 1:1 messages and group spaces. Similarly, the migration doesn't guarantee that the cross-organization 1:1 messages will move during the migration.
Q. Can I migrate messaging content and common data at the same time?
A. No. You must complete the common data migration first before you can schedule a messaging data migration.
Q. How long is the downtime for a messaging data migration?
A. Messaging data migration is done in two stages, and only the first stage, messaging core data migration, requires downtime. The downtime can last up to eight hours until messaging core data migration is completed.
Q. Is existing space messaging content also migrated as part of the messaging core data migration?
A. No, messaging content data will be migrated in the second phase, which is messaging content data migration.
Q. Are there any downtime impacts for end users during the second stage of messaging data migration?
A. In general, no. However, when each space is getting migrated, that space may be temporarily locked for up to 15 minutes. While a space is locked, users won't have read or write access to the space. During this time, users see a notification that a migration is underway and they're asked to try again later. The overall impact is expected to be minimal.
Q. How long does the total messaging data migration take?
A. Messaging data migration can take hours, weeks, or even months based on the number of spaces and messages.
Q. Do messages get deleted with the retention policy during messaging data migration?
A. No. The organization’s retention policy is paused at the start of messaging core data migration and will be resumed only after messaging content data migration for all spaces has been completed. We are working to lift this restriction in the future.
Q. Can you explain which new spaces will or won't be in the target region after the first stage?
A. The first stage affects new spaces as follows:
- New spaces created in teams that haven't been migrated to the target region (e.g. EU) will still be in the original destination (e.g. US) until those teams are migrated.
- New spaces that aren't in any existing teams will be created in the destination region.
- New spaces for teams created after the first stage of migration will be in the destination region.
- In-meeting chat from meetings in new spaces will be created in the destination region.
Q. Will spaces created by bots be migrated?
A. Rooms (spaces) created by bots are owned by the organization of the first non-bot participant. If an organization owns a bot and the first person to join the space is also part of the organization being migrated, then the space will be moved as part of the migration. However, if the first participant in the space is from another organization, the space will not be moved.
If a user from the organization being migrated was the first person to join a space created by a bot from another organization, then that space will be owned by the organization being migrated, and it will be moved as part of the migration. Similarly, a 1:1 conversation between a user in the organization being migrated and a bot will also be moved as part of the migration.
Q. How can administrators monitor the progress of the messaging data migration?
A. Administrators can monitor the progress of their messaging migration in Control Hub after they schedule the migration.
Q. How long will the total messaging content migration take?
A. Messaging content migration can take hours, weeks, or even months based on the number of spaces and messages.
Q. Are spaces in team spaces also locked and unlocked one at a time during the second stage of messaging data migration?
A. No. Spaces in team spaces are migrated all together. All of those team spaces are therefore locked and unlocked at the same time.
This feature is currently available to organizations in Saudi Arabia and the Middle East who want to migrate their Webex meetings data to the Saudi Arabia data center.
Effective September 1, 2026, organizations in any other region not enabled for Webex Meetings migration will be required to purchase a Webex Data Migration Service license to use this feature.
Once you purchase a Webex Data Migration Service license, please contact Cisco Technical Support to coordinate the migration of your Webex Meetings sites.
New Webex data center in Saudi Arabia and migration plan for your Webex Meetings site
Cisco is committed to the protection and privacy of our customers’ data, keeping in mind the unwavering need for additional flexibility and the ability to host data in your region.
As of February 2025, the new Saudi Arabia data center is fully operational and offer the complete Webex Meetings and Webinars stack. This means that you can store all of your Webex Meetings and Webinars data—including recordings and transcripts—within Saudi Arabia. To support our commitment to transparency, we’re also launching a new user interface in Control Hub that clearly displays your organization’s data location.
How to check current region for my data and services
You can verify the location of Webex services in Control Hub by going to Account > Info > Data Locations.
Eligibility for Saudi Arabia migration
All current customers in Saudi Arabia and the Middle East who use the Webex Suite Meetings platform are eligible to migrate their Webex Meetings sites to the Saudi Arabia data center during the announced migration plan.
If you became a new customer after the end of February 2025 and set up your Webex site in one of the following time zones, your Webex Meetings data will be automatically provisioned in the Saudi Arabia data center:
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(GMT +02:00) Tripoli
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(GMT +02:00) Cairo
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(GMT +02:00) Juba
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(GMT +02:00) Khartoum
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(GMT +03:00) Riyadh
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(GMT +03:00) Istanbul
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(GMT +03:00) Baghdad
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(GMT +03:00) Amman
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(GMT +03:00) Beirut
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(GMT +03:00) Hebron
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(GMT +04:00) Abu Dhabi
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(GMT +04:30) Kabul
Our plan on scheduling the migration
We'll send you an email inviting you to opt in through Control Hub. Once we receive your opt-in request, we'll schedule the migration of your Webex Meetings site to the Saudi Arabia data center and communicate your migration dates.
We'll plan your migration to coincide during maintenance hours which we hope will minimize any disruption and not require additional effort from you.
Migrate Meetings site to Saudi Arabia data center
| 1 |
Sign in to Control Hub. |
| 2 |
Go to . |
| 3 |
Select View regional data migration plan. |
| 4 |
Toggle the switch to on next to the Webex Meetings site that you want to migrate in the Opt in column. |
Impacts on Webex services during migration
Webex sites that have opted in for migration are scheduled during the normal Webex site maintenance windows. Although migration won't cause any major disruptions, here are the impacts to Webex services that your organization might run into.
Webex Meetings
-
Hosts and participants may experience intermittent service unavailability when attempting to host or join meetings during the migration window. If this occurs, affected users should rejoin the meeting.
-
Data for one-time and reoccurring meetings that were scheduled to take place 13 months ago but never had meeting activities won't be available after the migration. Existing scheduled meetings won't be affected.
-
Participants may disconnect from meetings that are held during the site maintenance window and won't be able to join again unless the host restarts the meeting.
-
Data for Recent Personal Rooms will reset after the site migration on both the Webex site and in the Webex Meetings desktop app. Users can only see the Recent Personal Rooms that they joined after the site migration.
-
Existing scheduled meetings won't be affected.
-
Meeting summary and Transcript in Meeting recap will be gradually available in the next 24 hours after the migration cutover.
-
The meeting report will be gradually available in the next 24 hours after migration cutover.
Webex Edge Audio
If your organization uses Webex Edge Audio, then the configurations will still be the same after the migration has finished. But to make sure that the most optimal media path is chosen, the Lua script needs to be updated in CUCM after the migration has completed. To do this:
-
Sign in to Control Hub.
-
Go to .
-
Under Edge Audio Customer Global Call-in Numbers, click Generate Lua Script.
-
Export the script in a
.luaformat. -
Go to the Edge Audio help article and follow the steps in the Create SIP Normalization Script from the Webex LUA Script section.
-
In Cisco Unified CM Administration, go to Device > Trunk and select the SIP trunk created for Webex Edge Audio.
-
Update the existing SIP Normalization Script to the new one that you created in step 3.
-
Save and reset the SIP Trunk.
Webex Audio
Call-in numbers may be changed. The call-in number of the email that has been sent won't changed. Please advise your users to resend invitations if they need those numbers updated.
Frequently asked questions
Q. Can I opt out of the Webex Meetings site migration schedule?
A. By default, you are opted out of Webex Meetings site migration to the Saudi Arabia data center. If you want to opt in to migrate a Webex Meetings site, follow the steps in the Migrate Meetings Site to Saudi Arabia Data Center section.
Q. What is the deadline to opt in or opt out of the Webex Meetings site migration to the Saudi Arabia data center?
A. You have 30 days from receiving the email communication to either opt in or opt out of the Webex Meetings site migration to the Saudi Arabia data center.
Q. If I don’t opt-in during the open windows, can I migrate my meeting sites later?
A. To ensure a smooth migration experience, we encourage you to opt-in during the migration window. If you're unable to opt-in by the recommended opt-in window, please reach out to Cisco Technical Support or your Customer Success Manager (CSM) to discuss a possible exception for migrating you at a future time.
Q. Will my Webex Meetings recordings and transcripts be migrated?
A. Yes. All Webex Meetings recordings and transcripts will be migrated to the Saudi Arabia data center.
Q. Who can I contact if I need additional information?
A. Please contact Cisco Technical Support or your Customer Success Manager for any further information.
