Call Settings and Single Click

Before you begin

You must have Webex Calling or Unified CM deployed in your organization.

1

Sign in to Control Hub.

2

Go to Services > Calling > Client Settings > Call Settings .

3

In App Call Options Priority, you can drag calling options between Available Call Options and Hidden Call Options to show or hide calling options for users.

You can rearrange the options in the Available Call Options in the priority order as needed for users in your organization.

Availiable call options

  • Hidden call options don’t appear in users' contact cards in Webex App.

  • The number 1 priority call option you choose is used for the single click-to-call feature. If the number 1 priority chosen hasn't been set up, the call automatically reroutes to the next option. For example, if you choose Work Number as the first available call option, when your users call from Webex App, the call is always routed to a person's work number. If that person doesn't have a work number, the call is automatically routed to the next available option, such as their SIP URI.

  • If Unified CM phone service is the highest priority call setting and the phone services disconnect, the system doesn't try the next available calling option.

4

Toggle on Enable Single Click-to-Call if you want users to be able to make a call with the first call option that you configured.

Your changes are automatically saved.
The changes may take up to 24 hours to appear in the Webex App. You can advise your users to restart their apps to pick up on these changes more quickly.