Call Settings and Single Click

Before you begin

You must have Webex Calling or Unified CM deployed in your organization.

1

Sign in to Control Hub at https://admin.webex.com, and go to Services > Calling > Client Settings > Call Settings .

2

In App Call Options Priority, you can drag calling options between Available Call Options and Hidden Call Options, to show or hide calling options for users.

You can also drag options in Available Call Options to change the priority of those options for users.

Image showing the call settings and single click options

 

  • Hidden call options do not appear in users' contact cards in Webex App.

  • The number 1 priority call option you choose is used for the single click-to-call feature. If the number 1 priority chosen hasn't been set up, the call automatically reroutes to the next option. For example, if you choose Work Number as the first available call option, when your users make a call from Webex App, the call is always routed to a person's work number. If that person doesn't have a work number, the call is automatically routed to the next available option, such as their SIP URI.

  • If Unified CM phone service is the highest priority call setting and the phone services disconnect, the system doesn't try the next available calling option.

3

Turn on Enable Single Click-to-Call.


 
Your changes are automatically saved.