What are the Known Issues for Using Webex with Windows 8.1 and Internet Explorer 11?

Webex officially supports Windows 8.1and Internet Explorer 11, see this article for known issues.

What are the known issues for using Webex with Windows 8.1 and Internet Explorer 11?

What are the limitations for using Webex on Windows 8.1?

Blank white screen when sharing files on Windows 8.1.

Shared content is blank when sharing .PDF/.TXT files on Windows 8.1.

Shared content is blank when sharing Microsoft Office files on Windows 8.1.


Note:

  • Internet Explorer 10 is no longer supported.
  • Viewing .PDF, .TXT, or Office files shared by others may work normally. However, sharing content as the presenter will only show blank white pages in the meeting window.
  • Touchscreen functionality is not currently supported by Webex. If you have a touchscreen device or monitor, you will need to use a keyboard/mouse to interact with Webex applications.
  • Adobe will end support of Flash Player on December 31, 2020, For more information, see: https://www.adobe.com/products/flashplayer/end-of-life.html

Solution:

Webex officially supports Windows 8.1 and Internet Explorer 11, with some known issues.

The known issues are as follows:

Internet Explorer 11The 'Enhanced Protected Mode' in Internet Explorer 11 on the desktop is not supported. Since this mode offers plugin-free browsing experience, the Webex add-ons are disabled and neither ActiveX nor Java download methods can be used. Users can still use the temporary folder solution (TFS) to join a meeting. Alternatively, users can choose to turn off Enhanced Protected Mode in order to join the meeting normally.
Windows 8 and 8.1
  • Users cannot share Excel files on Windows 8/8.1 32-bit/64-bit using Excel 32-bit/64-bit
  • For file sharing you need to have Adobe Reader to share PDFs
  • When file sharing Microsoft PowerPoint files in "Print Driver" mode, certain content will not show up. Use our standard UCF mode instead
  • File sharing 64-bit word and Excel are not supported
    Windows 8.1 Only
  • File sharing Word documents in Office 2010 32-bit is not supported because sometimes the document shows up blank. This is not reproducible on every machine so it will not be blocked
  • Application Sharing/Desktop Sharing - Yellow Waffle Screen on floating panels. 
 

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