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Webex video compatibility and support
In this articleCheck and find solutions for the video compatibility of the video systems or software that you plan on using for your meeting. The version, model, and compatibility status are listed with the possible video systems or software.
Component versions
The following table lists the component and version used for testing support for video compatibility.
The absence of a device or release does not imply a lack of interoperability.
We deprecated support for Skype for Business joining Webex meetings in January 2023.
|
Component |
Version |
|---|---|
|
Cisco Unified Communications Manager (Cisco UCM) |
11.5.1 |
|
Cisco Video Communication Server (Cisco VCS) |
8.10 |
|
Polycom Converged Management Application (CMA) / Video Border Proxy (VBP) |
6.2.5 / 11.2.16 |
|
Polycom Distributed Media Application (DMA) / RealPresence Access Director (RPAD) |
6.0.4_Build_1 / 3.1.0_build_13773 |
Video system and application compatibility
Webex Video supports most relevant standards-based systems, software, and infrastructure. The following table lists the software and system releases that were tested for interoperability with the latest Webex Video release. This document is updated as additional systems and software are tested.
Compatibility test results
|
Compatibility status |
|---|
|
Works |
|
Partial |
|
Does Not Work |
The absence of a device or release does not imply a lack of interoperability.
|
Video System or Software |
Model |
Registered to |
Version |
Compatibility Status |
|---|---|---|---|---|
|
Cisco TelePresence room system |
Cisco 1300/3000/3200 |
Cisco UCM |
1.10.13 |
Works For CTS 1xxx systems running version 1.10.x, content sharing doesn’t work as expected due to lack of H.264 support on the content channel. |
|
Cisco TX9000/9200 |
Cisco UCM |
6.1.10 |
Works | |
|
Cisco IX5000/IX5200 |
Cisco UCM |
8.1 |
Partial IX is designed for on-premises conferencing and is very sensitive to packet loss over the Internet. Users can experience video loss even with 1% packet loss. | |
|
Cisco MX200/300/700/800 |
Cisco UCM / Cisco VCS |
9.2 |
Works | |
|
Cisco C20/40/60/90 |
Cisco UCM / Cisco VCS |
7.3 |
Works | |
|
Cisco SX10/20/80 |
Cisco UCM |
9.2 |
Works | |
|
Cisco TelePresence desktop system |
Cisco EX60/EX90 |
Cisco UCM / Cisco VCS |
TC7.3 |
Works |
|
Cisco DX650 |
Cisco UCM |
10.2.5 |
Works | |
|
Cisco DX70 |
Cisco UCM |
9.2 |
Works | |
|
Cisco DX80 |
Cisco UCM |
9.2 |
Works | |
|
Cisco IP Phone |
Cisco 8845 |
Cisco UCM |
11.0.1 |
Works |
|
Cisco 8941 |
Cisco UCM |
9.2.3 |
Works | |
|
Cisco 9951 |
Cisco UCM |
9.4.2 |
Works | |
|
Cisco 9971 |
Cisco UCM |
9.4.2 |
Works | |
|
Cisco Jabber |
Windows 7 |
Cisco UCM / Cisco Unified Personal Communicator (UPC) |
11.5 |
Works |
|
Mac |
Cisco UCM / Cisco UPC |
11.5 |
Works | |
|
iPad |
Cisco UCM / Cisco UPC |
11.5 |
Works | |
|
iPhone |
Cisco UCM / Cisco UPC |
11.5 |
Works | |
|
Android (Mobile Phone Only) |
Cisco UCM / Cisco UPC |
11.5 |
Works | |
|
Cisco Jabber Guest |
Windows 7 |
Cisco VCS |
4.8.6 |
Works |
|
Mac |
Cisco VCS |
4.8.6 |
Works | |
|
iPhone |
Cisco VCS |
9.3.6 |
Works | |
|
iPad |
Cisco UCM / Cisco UPC |
9.3.6 |
Works | |
|
Webex App |
Windows 7 |
Webex App |
|
Works |
|
Mac |
Webex App |
|
Works | |
|
iPad |
Webex App |
|
Works | |
|
iPhone |
Webex App |
|
Works | |
|
Android |
Webex App |
|
Works | |
|
Firefox (Windows) |
Webex App |
|
Partial | |
|
Firefox (Mac) |
Webex App |
|
Partial | |
|
Other 3rd Party Video Systems |
Polycom HDX Series (SIP) |
Polycom CMA |
3.1.6 |
Works |
|
Polycom HDX (SIP and H.323) |
Polycom DMA |
3.1.6 |
Works | |
|
Polycom HDX (SIP and H.323) |
Cisco VCS |
3.1.9 |
Works | |
|
LifeSize (SIP) |
Cisco VCS |
5.0.9 |
Works | |
|
H.323 Annex-O DNS SRV based URI dialing (unregistered) |
Polycom HDX Series |
Unregistered |
3.1.9 |
Works |
|
Polycom RealPresence Group Series |
Unregistered |
4.1.5 |
Works | |
|
LifeSize |
Unregistered |
5.0.9 |
Works | |
|
Avaya XT5000 |
Unregistered |
|
Does Not Work | |
|
H.323 Stand-alone IP dialing |
Polycom HDX series (on a public IP address) |
Unregistered |
3.1.11 |
Partial Users cannot see any video after entering meeting. Workaround: Host can start and stop desktop sharing. This will restore the main video stream. |
|
Polycom HDX series (behind a NAT) |
Unregistered |
3.1.11 |
Does Not Work | |
|
Polycom RealPresence Group Series |
Unregistered |
6.1.2 |
Partial Users cannot see any video after entering meeting. Workaround: User can hold and resume the call. This will restore the main video stream. | |
|
LifeSize ICON |
Unregistered |
2.6.1 |
Partial First few seconds of IVR audio prompt clipped. Workaround: Continue entering the meeting number followed by the # key; call will connect. |
For Lifesize-specific issues, see this article: https://help.webex.com/WBX000020461/Lifesize-Endpoints-won-t-Connect-Using-H-323
For Polycom-specific issues see this article: https://help.webex.com/WBX86490/I-Get-Audio-Only-or-360p-video-quality-in-Cisco-Webex-Video-Platform-Joined-from-a-Polycom-Endpoint
For all other known issues, refer to Known Issues and Limitations for Webex Video.
