Before you begin

  • Verify that users have activated accounts in Control Hub, and they should be successfully registered to Unified Communications Manager or Webex Calling for making calls.

  • Make sure your users have the Webex app.

  • Make sure you have Administrator rights for Microsoft Teams.

  • Make sure users' phone numbers are updated in the Azure Active Directory.

1

Go to Microsoft Teams Admin Center .

2

From the menu on the left, click Teams Apps > Manage Apps .

3

In the search box, search for Webex Call , and in the search results, click on the app name.

4

Toggle on the app status to Allowed .

5

From the menu on the left, go to Teams apps > Permission policies .

6

Select the policy for your organization, and make sure Third Party apps is set to Allow all apps .

7

From the menu on the left, select Teams apps > Setup policies .

8

Select the policy for your organization.

9

Click Add > Add Apps , then search for Webex Call and click Add . Click Add at the bottom of the screen to confirm.

10

Click Save .


 
It can take up to 24 hours for changes in Microsoft Teams to take effect.