End-of-Life Announcement for Care Assistant

For details, see the article End-of-Life Announcement for Care Assistant.

Care is built on the Cisco Webex Teams Platform to provide solutions that enable organizations to offer customer care to their customers. The solution enables connected digital experiences for customer care teams, allowing them to deliver continuous contextual customer journeys. You can embed Care on your website to offer chat and callback services. Care includes a customer care user workspace, integrated reporting, and customer feedback capabilities. The solution also includes:

  • Context Service—Stores and provides access to customer interaction data in the cloud, creating a flexible and seamless omnichannel customer journey experience.

  • Care Assistant—Connects Cisco Webex Teams message users with questions to experts who have answers through virtual assistants.

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