- Home
- /
- Article
Thanks for your feedback.
In this article
Feedback?Configure feature line keys and feature softkeys for Cisco Wireless Phone 9821 so the users can access the features easily on the phone. This Help article is for Cisco Wireless Phone 9821 registered to Cisco Unified Communications Manager (Unified CM).
Feature line keys
On Cisco Wireless Phone 9821, a feature line key displays as a dedicated line, allowing users to access assigned features quickly.
| Feature name | Description |
|---|---|
| All Calls | Use the All Calls feature in the phone button template to display all call sessions from all lines. |
| BLF with Call Park | Use the Call Park BLF feature in the phone button template to control this shortcut. |
| BLF with Call Pickup | Use the Speed Dial BLF feature in the phone button template and enable the checkbox Call Pickup in the Busy Lamp Field Speed Dial Configuration window to control this shortcut. |
| BLF with Speed Dial | Use the Speed Dial BLF feature in the phone button template to control this shortcut. |
| Call Back | Use the CallBack feature in the phone button template to control this shortcut. |
| Call Park | Use the Call Park feature in the phone button template to control this shortcut. |
| Call Pickup | Use the Call Pickup feature in the phone button template to control this shortcut. |
| DND | Use the Do Not Disturb feature in the phone button template to control this shortcut. |
| Group Pickup | Use the Group Call Pickup feature in the phone button template to control this shortcut. |
| Hunt Group | Use the Hunt Group Logout feature in the phone button template to control this shortcut. |
| Intercom | Use the Intercom feature in the phone button template to control this shortcut. |
| Malicious Call Identification | Use the Malicious Call Identification feature in the phone button template to control this shortcut. |
| Meet Me | Use the Meet Me Conference feature in the phone button template to control this shortcut. |
| Mobility | Use the Mobility feature in the phone button template to control this shortcut. |
| Other Pickup | Use the Other Pickup feature in the phone button template to control this shortcut. |
| Privacy | Use the Privacy feature in the phone button template to control this shortcut. |
| Queue Status | Use the Queue Status feature in the phone button template to control this shortcut. |
| Redial | Use the Redial feature in the phone button template to control this shortcut. |
| Speed Dial | Use the Speed Dial feature in the phone button template to control this shortcut. |
| Service URL | Use the Service URL feature in the phone button template to control this shortcut. |
Phone button templates
You can assign lines and features to wireless phones using phone button templates. It is recommended to configure these templates before registering the phones on the network to ensure the customized settings are applied immediately upon registration. However, templates can also be updated after the phone has been registered.
Cisco Wireless Phone 9821 supports up to six lines and 24 concurrent calls. By default, button position 1 is reserved for lines. Positions 2 through 6 are available for feature assignments, including Service URL, Privacy, Speed Dial, BLF Directed Call Park, and so on.
Use softkey features in the More menu to access other phone features, such as call park, call forward, redial, hold, resume, and conferencing.
For more information, see the System Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs.
Configure feature line keys with a phone button template
You can use the Phone Button Template on Cisco Unified Communications Manager Administration to configure the feature line keys for different features. Each feature line key takes up a line position. You can change the order of the feature.
| 1 |
On Cisco Unified Communications Manager Administration, choose . |
| 2 |
Click Find to display list of supported phone templates. |
| 3 |
Perform the following steps if you want to create a new phone button template; otherwise, proceed to the next step. |
| 4 |
Perform the following steps if you want to add phone buttons to an existing template. |
| 5 |
From the Line drop-down list, choose feature that you want to add to the template. |
| 6 |
Click Save. |
| 7 |
Perform one of the following tasks:
|
Apply a button template to a phone
| 1 |
On Cisco Unified Communications Manager Administration, choose . |
| 2 |
Click Find to display the list of configured phones. |
| 3 |
Choose the phone to which you want to add the phone button template. |
| 4 |
In the Phone Button Template drop-down list, choose the phone button template that contains the new feature button. |
| 5 |
Click Save. A message prompts for clicking Reset to update the phone
settings.
|
| 6 |
Click Reset. |
Feature softkeys
On Cisco Wireless Phone 9821, feature softkeys appear at the bottom of the home screen or within specific menus. If a
screen contains additional options, press More 
to view them. Users can select the appropriate softkey to perform an
action or access a specific feature.
| Feature button label | Phone state | Description |
|---|---|---|
|
Abbr dial |
Off Hook Off Hook With Feature Digits After First | Use the Abbreviated Dial (AbbrDial) softkey in the softkey template to control the button. |
|
Barge |
Remote in use | Use the Barge or Conference Barge softkey in the softkey template
to control the button. When the Barge button is configured, it shows on the in-call screen of a shared line. |
|
Call back |
On Hook Ring Out Connected Transfer |
Use the Call Back (CallBack) softkey in the softkey template to control the button. |
|
Call park |
Connected | Use the Park (Park) softkey in the softkey template to control the button. |
|
Call pickup |
On Hook Off Hook | Use the Pick Up (PickUp) softkey in the softkey template to control the button. |
|
Conference |
Connected | Use the Conference (Confrn) softkey in the softkey template to control the button. |
|
Conference List |
Connected | Use the Conference List (ConfList) softkey in the softkey template to control the button. |
|
Decline |
Ring In | Use the Immediate Divert (iDivert) softkey in the softkey template to control the button. |
|
Do not disturb DND off |
On Hook Off Hook Off Hook With Feature Ring In Ring Out Connected On Hold Connected Transfer Connected Conference Digits After First |
Use the Toggle Do Not Disturb (DND) softkey in the softkey template to control the button. |
|
End call |
Ring Out Connected Connected Transfer Connected Conference | Use the End Call (EndCall) softkey in the softkey template to control this button. You can't specify its position. |
|
FWD all FWD off Forward all Forward off | On Hook | Use the Forward All (CfwdAll) softkey in the softkey template to control the button. |
|
Group pickup |
On Hook Off Hook | Use the Group Pick Up (GPickUp) softkey in the softkey template to control this soft button. |
|
Hold | Connected | Use the Hold (Hold) softkey in the softkey template to control this soft button. You can't specify its position. |
|
Hunt group in/out HG in/out | On Hook | Use the HLog (HLog) softkey in the softkey template to control the button. |
|
MCID Report caller | Connected | Use the Toggle Malicious Call Trace (MCID) softkey in the softkey template to control the button. |
|
Meet Me |
On Hook Off Hook | Use the Meet Me (MeetMe) softkey in the softkey template to control the button. |
|
Messages |
On Hook | Use the Messages (Messages) softkey in the softkey template to control the button. |
|
New call |
On Hold Remote in Use | Use the NewCall (NewCall) softkey in the softkey template to control the button. |
|
Other pickup |
On Hook Off Hook | Use the Other Pickup (oPickup) softkey in the softkey template to control this soft button. |
|
Recents | On Hook |
Always displays when the phone is registered. You can configure the button position using the Recents (Recents) softkey in the softkey template. |
|
Redial |
On Hook Off Hook | Use the Redial (Redial) softkey in the softkey template to control the button. |
|
Resume | On Hold | It's a mandatory softkey in the template. You can't configure it. |
|
Settings | On Hook |
You can configure the button position using the Settings softkey in the softkey template. |
|
Transfer |
Connected Connected Transfer Connected Conference |
Use the Transfer (Trnsfer) softkey in the softkey template to control the button. |
Phone softkey templates
You can change the order of softkeys for the wireless phone with Cisco Unified Communications Manager Administration. Unlike other phones that have buttons for some functions, the More softkey is nonconfigurable. When you press
More, you get a configurable menu of appropriate actions.
When configuring a softkey template for Cisco Wireless Phone 9821, you define both the available softkeys and their sequence. In Softkey Layout Configuration, the first selected softkey maps to the softkey button located on the right side below the screen. The remaining softkeys appear in the More menu in the order defined in the template. You can further control softkey display based on the active call state.
You can copy the Standard User softkey template and set it up as your standard wireless phone softkey template. You can then copy your standard wireless phone softkey template if some of your users have specific requirements.
For example, if most of your users want the Hold softkey as the first entry in the More menu, and the rest of the users want Transfer in the first entry:
-
Set up your standard wireless softkey template with the Hold softkey as the first softkey when the phone is in the connected state.
-
Copy the standard wireless softkey template, give it a new name and set the first softkey to be Transfer when the phone is in the connected state.
-
When you set up your user and phones, you can assign the appropriate softkey template.
Softkey templates support up to 16 softkeys for applications. For more information, see the System Configuration Guide for Cisco Unified Communications Manager, Release 15 and SUs.
Configure feature softkeys with a softkey template
You can use softkey templates to configure the feature buttons displayed on the phone user interface. Using Cisco Unified Communications Manager Administration, you can set up a template and apply it to phones. Cisco Unified Communications Manager (Unified CM) supports the Standard User and Standard Feature softkey template.
An application that supports softkeys has one or more standard softkey templates associated with it. You can apply a standard template to phones or create a new template based on a standard one and modify the settings.
Cisco Unified CM allows you to configure any softkey in a softkey template, but unsupported softkeys don't display on the phone.
| 1 |
In Cisco Unified Communications Manager Administration, select . |
| 2 |
Perform the following steps to create a new softkey template; otherwise, proceed to the next step. |
| 3 |
Perform the following steps to add softkeys to an existing template. |
| 4 |
Check the Default Softkey Template check box to designate this softkey template as the default softkey template. |
| 5 |
Choose Configure Softkey Layout from the Related Links drop-down list in the upper right corner and click Go. |
| 6 |
From the Select a Call State to Configure drop-down list, choose the call state for which you want the softkey to display. |
| 7 |
From the Unselected Softkeys list, choose the softkey to add and click the right arrow to move the softkey to the Selected Softkeys list. Use the up and down arrows to change the position of the new softkeys. |
| 8 |
Repeat the Step 6 and 7 to configure the softkey in additional call states. |
| 9 |
Click Save. |
Apply a softkey template to a phone
| 1 |
On Cisco Unified Communications Manager Administration, choose . |
| 2 |
Click Find to display the list of configured phones. |
| 3 |
Choose the phone to which you want to add the phone button template. |
| 4 |
In the Softkey Template drop-down list, choose the template that contains the new feature button. |
| 5 |
Click Save. A message prompts for clicking Reset to update the phone settings.
|
| 6 |
Click Reset. |
