Delete a Virtual Agent from Webex Contact Center
Use the Webex Control Hub to delete a Virtual Agent from Webex Contact Center. When you delete a Virtual Agent, the system removes the Virtual Agent from the customer support template, and the customers can no longer interact with the Virtual Agent.
To delete a Virtual Agent:
1 | Log in to the customer organization at https://admin.webex.com. |
2 | From the navigation pane on the left, in the Services section, click . |
3 | Click the Virtual Agents tab to view all Virtual Agent cards for your organization. |
4 | Click the Delete icon on the Virtual Agent card that you want to delete. |
5 | Click Delete to confirm. |
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