Before you begin

In Control Hub, configure device settings for the organization level.


Changing settings at the organization level applies to all locations.

1

From the customer view in https://admin.webex.com, go to Services > Calling > Service Settings.

2

In the Device section, click Confiure Default Device Settings.

3

Choose the device settings to modify for the override option.

4

Follow the steps to apply the override changes.

Before you begin

In Control Hub, configure device settings for the location level.

1

From the customer view in https://admin.webex.com, go to Services.

2

Select Calling > Location.

3

Select the location from the table.

4

Click Configure Device Settings
5

Choose the device settings to modify for the override option.

6

Follow the steps to apply the override changes.

Before you begin

  • In Control Hub, configure settings on the device level for device modifications.

  • Devices resync after business hours, with the configuration applied to the device.

  • Configuration to devices are only good until the next schedule resync.

  • Control Hub configurations override manual configurations on devices, for the options listed.

1

From the customer view in https://admin.webex.com, go to Management.

2

Select Users, then select the user to modify.

3

Select the device you wish to configure.
4

Click Device Settings.

5

Choose the device settings to modify for the override option.

MPP Devices

Table 1. Applicable settings for MPP devices on this level are:

Customer Background Image

Specify a URL to use as your custom background (wallpaper) image. URLs provided must link directly to an image file and be in HTTP, HTTPS, or filepath format.


 

Available for these MPP phone models: 480x800 phones, 6871, 8811, 8841, 8845, 8851, 8861, 8865.

Phone Language

Select the language for your MPP phone. Setting this will override the default language setting in place for your provisioned location.

Backlight Timer

Choose the length of time (in minutes) that the phone’s backlight should remain on.

Screen Timeout (Screen Saver)

Specify the amount of inactive time needed (in seconds) before the phone’s screen saver activates.

Quality of Service (QOS)

Allows you to enable/disable tagging of packets from the local device to the Webex Calling platform.

Cisco Discovery Protocol (CDP)

Allows you to enable/disable CDP for local devices.


 

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Link Layer Discovery Protocol (LLDP)

Enable/disable Link Layer Discovery Protocol for local devices.


 

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Audio Codec Priority for MPP

Choose up to three predefined codec priority options available for your region.


 

To avoid any impacts to voice quality, it’s recommended you consult with a Certified Cisco Voice Engineer before making changes.

Audio Codec Priority for DECT

Choose up to three predefined codec priority options available for your region.


 

To avoid any impacts to voice quality, it’s recommended you consult with a Certified Cisco Voice Engineer before making changes.

Audio Codec Priority for ATA

Choose up to three predefined codec priority options available for your region.


 

To avoid any impacts to voice quality, it’s recommended you consult with a Certified Cisco Voice Engineer before making changes.

USB Ports

Enable/disable the use of the USB ports on Multi-Platform phones.


 

Disabling this feature may cause peripheral devices to stop functioning.

MPP Web Access (User)

Enable/disable user-level access to the web interface of Multi-Platform Phones.


 

Enabling user web access could result in security issues.

Change the Default CQ Agent Softkey Location

Choose the location of the Call Queue Agent Login/Logout softkey on Multi-Platform Phones.

Off-Hook Timer

Specify the amount of time (in seconds) that a phone can remain off-hook.

Default Logging Level

Specify the debugging level for MPP phones.


 

The debugging level should only be in use during troubleshooting sessions as it may affect phone performance.

Wifi Network SSID and password

Specify the Wifi SSID and password for wireless-enabled MPP phones.


 

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.
Set the POE Mode

Enable/disable the Power-Over-Ethernet mode for Multi-Platform Phones.


 

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Enable the Local Firewall feature

Enable/disable local firewall capability on Multi-Platform Phones.


 

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Set up to 10 Multicast groups

Select up to 10 Multicast Group URLs (each with a unique Listening Port).


 

Specifying a common use port may adversely affect the device.

Enable/Disable DND Services

Enable/disable Do-Not-Disturb capabilities for Multi-Platform Phones.

Enable/Disable 802.1x

Enable/disable Port-Based Network Access Control for devices.

Set the Hoteling Guest Association Timer

Choose the duration (in hours) of Hoteling guest login.

Set a VLan

Specify a numeric Virtual LAN ID for devices.


 

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Enable/Disable QOS

Enable/disable quality of service tagging of packets from the local device to the Webex Calling platform.

Enable/Disable CDP & LLDP

Enable/disable Cisco Discovery Protocol for local devices and Link Layer Discovery Protocol for local devices.


 

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Choose from a list of predefined Codec Priorities — Coming soon

Choose up to three predefined codec priority options available for your region.


 

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

ATA Devices

Table 2. Applicable settings for ATA devices on this level are:

Enable/Disable 802.1x

Enable/disable Port-Based Network Access Control for devices.

Set the Hoteling Guest Association Timer

Choose the duration (in hours) of Hoteling guest login.

Set a VLan

Specify a numeric Virtual LAN ID for devices.


 

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Enable/Disable QOS

Enable/disable quality of service tagging of packets from the local device to the Webex Calling platform.

Enable/Disable CDP & LLDP

Enable/disable Cisco Discovery Protocol for local devices and Link Layer Discovery Protocol for local devices.


 

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Choose from a list of predefined Codec Priorities — Coming soon

Choose up to three predefined codec priority options available for your region.


 

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

DECT Devices

Table 3. Applicable settings for DECT devices on this level are:

Set the Hoteling Guest Association Timer

Choose the duration (in hours) of Hoteling guest login.

Set a VLan

Specify a numeric Virtual LAN ID for devices.


 

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Enable/Disable QOS

Enable/disable quality of service tagging of packets from the local device to the Webex Calling platform.

Enable/Disable CDP & LLDP

Enable/disable Cisco Discovery Protocol for local devices and Link Layer Discovery Protocol for local devices.


 

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.

Choose from a list of predefined Codec Priorities — Coming soon

Choose up to three predefined codec priority options available for your region.


 

Misconfigured devices could lose contact with the network, requiring you to revert your changes and do a local factory reset of the devices to bring them back online.