For organisationer, der har valgt at bruge Webex Call-integrationen sammen med Microsoft teams, er integrationen brugernes primære grænseflade til Webex-tjenesteydelser. Når Webex-appen er konfigureret, vil den stadig være installeret og køre på dine brugeres computere, men dens vindue lukkes som standard. Handlinger, der foretages i Webex Call-integrationen, kan starte specifikke funktioner i Webex-appen, men generelt behøver brugerne ikke at interagere med Webex-appen.

Through Control Hub, you can configure to hide the Webex App window in the following levels:

  • Organization level

  • User-group level

  • User level

Configure to hide Webex App window for an organization

The settings configured at the organization level automatically apply to all users under the organization.

1

I kundevisningen i https://admin.webex.com skal du gå til Tjenesteydelser i den venstre navigationsbjælke og klikke på Opkald > Klientindstillinger.

2

Gå til afsnittet Microsoft teams-integration, og aktivér Skjul Webex-vinduer.

You can configure to hide the Webex App window for all users in an organization that use the Webex Calling integration with Microsoft Teams. For more information see developer.webex.com.

Configure to hide Webex App window for a user-group

You can configure to hide the Webex App window for a user-group through a Calling template. You can create a template and assign to a user-group. The configuration in the template applies to all users in the group.

To create a new template to hide Webex App window:

1

From the customer view in https://admin.webex.com, go to Services in the left navigation bar and click Calling > Client Settings > Templates.

2

Klik på Opret skabelon.

3

In the General section, type the Template name and description.

4

In the Microsoft Teams integration section, toggle on Hide Webex windows.

5

Klik på Opret skabelon og derefter på Næste.

6

Søg efter og vælg en gruppe til denne skabelon i søgefeltet.

7

Klik på Udført.

To delete your template, click the template and choose Delete from the Actions drop-down list. In the Delete template page, check the check box informing you that deleting a template is permanent, and then click Delete.

To modify the template, click the template, modify the toggles and click Save.

To apply an existing template to a user-group:

Få markører, der skal overvejes, når opkaldsskabelonerne anvendes:

  • When a user is on boarded to an organization, the user inherits the settings from the organization-level.

  • Hvis brugeren tilføjes til en brugergruppe, gælder indstillingerne fra opkaldsskabelonen.

  • If a user belongs to multiple user-groups, then the template with the highest rank (Rank 1) takes the highest precedence and that template settings apply.

  • If the user has individual user settings, then these settings take precedence over user-group or organization-level settings.

See Configure settings templates for more information about managing your templates.

You can apply the existing template either from Group section or Calling section.

To apply template from Group section, see: Configure settings template.

To apply from the Calling section, perform the following steps:

1

From the customer view in https://admin.webex.com, go to Services in the left navigation bar and then click Calling > Client Settings > Templates.

2

Click the ⋮ icon next to an existing template and then click Apply template.

3

Type the group name to which you want to apply the template and then choose the group.

4

Klik på Udført.

Configure to hide the Webex App window for a user

The individual user settings value overrides the organization-level and user-group level settings.

1

From the customer view in https://admin.webex.com, go to Management in the left navigation bar and click Users.

2

Choose the user and then click Calling.

3

Go to User Call Experience and click Microsoft Teams Integration.

4

Toggle on Hide Webex windows.

Once you've configured the settings for a user, perform further modifications on the user-level. User settings don't automatically return to the default setting of an organization.

You can configure to hide the Webex App from the Microsoft Teams client for an individual user using the public API. See the Configure a person's MS Teams setting and Retrieve a person's Application Service Settings in the developer.webex.com for details.

Når du har konfigureret dette, skal brugerne genstarte deres Webex-app og logge ind for at se ændringen.

Hvis brugere vil interagere med selve Webex-appen, kan de få adgang til den via proceslinjen i Windows og menubjælken på Mac. Webex-appen er kun synlig på Windows-proceslinjen eller macOS-docken, når et vindue er aktivt og i brug.

Webex-appen på Windows-proceslinjen

Webex-appen på Mac-menubjælken