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In Control Hub, you can specify the caller ID (CLID) information shown when an external call is made from a workspace or when a user makes an external call. You can also specify the external caller ID name for a location and then assign to users or workspaces.
Configure a caller ID for a location
Configure the external caller ID name for a location. Then choose the location’s external caller ID name for the users and workspaces assigned to that location.
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From the customer view in https://admin.webex.com, go to . | ||
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Select a location to modify. | ||
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Select External Caller ID Name on the right panel, then enter the name.
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Click Save. |
Configure caller ID for a user
You can specify the caller ID information that is shown when a user makes an external call. Users have the option of showing their own name or phone number, or main number or name of the location for external calls. Caller ID settings for users can also be managed in bulk.
The username remains for internal calls. |
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Sign in to Control Hub and go to . | ||||
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Select a user for whom you want to specify the caller ID information for and click the Calling tab. | ||||
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Go to the Numbers section and select Caller ID. | ||||
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Choose which External Caller ID Phone Number is displayed for this user to select when they make an outgoing call.
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Choose which Additional external caller ID phone numbers are displayed for this user to select when they make an outgoing call.
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Choose which External caller ID name is displayed when this user makes an outgoing call.
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(Optional) Modify the user's caller ID first and last name.
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(Optional) Toggle Block caller ID for received calls on to block this user's identity when receiving a call. | ||||
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Choose one of the following Connected Line Identity for Redirected Calls options to keep the identity of the person receiving the redirected call private.
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Click Save. |
Configure caller ID for a workspace
You can specify the caller ID information shown when making an external call from a workspace. A workspace can show its own station name or phone number for external calls or show the location main name or number.
The workspace name is shown for internal calls. You may observe a |
1 |
Sign in to Control Hub and go to . | ||||
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Select the workspace you wish to specify the caller ID information and click the Calling tab. | ||||
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Go to the Numbers section and select Caller ID. | ||||
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Choose which External caller ID phone number is displayed when a person makes a call from this workspace device.
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Choose which External caller ID name is displayed when a person makes a call from this workspace device.
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(Optional) Modify the name and details of the workspace.
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(Optional) Toggle Block caller ID for received calls on to block this workspace's identity when receiving a call. | ||||
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Choose one of the following Connected Line Identity for Redirected Calls options to keep the identity of the workspace receiving the redirected call private.
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Click Save. |
After you've configured the caller ID options, the users can choose the required caller ID from the multiple caller IDs that you've configured when they make an outgoing call. For more information, see Change your caller ID and Choose your caller ID for outgoing calls on mobile.