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Cisco Headset Warranty Overview
Feedback?All Cisco headsets come with a two-year limited hardware warranty. Refer to the table below to find the warranty terms for your headset model.
If you are experiencing issues with your Cisco Headset, we recommend trying our troubleshooting steps first. If the issues persist, you can open a TAC case for more assistance. To open a TAC case, go to https://www.cisco.com/c/en/us/support/index.html and click Open New Case.
| Headset Models | Warranty Terms |
|---|---|
| Cisco Headset 320 Series | Two-Year limited hardware warranty |
| Cisco Headset 520 Series | Two-Year limited hardware warranty |
| Cisco Headset 530 Series | Two-Year limited hardware warranty |
| Cisco Headset 560 Series | Two-Year limited hardware warranty |
| Cisco Headset 720 Series | Two-Year limited hardware warranty |
| Cisco Headset 730 | Two-Year limited hardware warranty |
| B&O Cisco 950 earbuds | Two-Year limited hardware warranty |
| B&O Cisco 980 headset | Two-Year limited hardware warranty |
| Cisco Headset USB HD Adapter | Two-Year limited hardware warranty |
| Cisco Headset USB-C Adapter | Two-Year limited hardware warranty |
All headsets shipped from Cisco as of October 27, 2024, have the above two-year limited hardware warranty. We are working to update the warranty terms printed on the in-box documentation so some headset documentation may still state a one-year warranty.
If needed, refer to Cisco headsets and webcams guide to identify your Cisco Headset model.
