Did you forget your device password or want to clear pre-existing configuration settings and prepare the device to be used with the Webex Calling service? Don't worry. You can reset your phone to its factory default settings using the keypad.
1 |
Unplug the phone:
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2 |
Wait 5 seconds. |
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3 |
Press and hold # and plug the phone back in. When the phone boots up:
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4 |
Press the 123456789*0# keys in sequence to begin the factory reset process.
If you press the buttons out of sequence, the phone powers on normally.
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Before you begin
You must know if your phone is an original hardware release or if the hardware has been updated and re-released.
1 |
Unplug the phone:
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2 |
Wait 5 seconds. |
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3 |
Do one of the following actions:
The phone begins the reboot process. The headset button and the speaker button light up. |
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4 |
On earlier hardware versions, the Mute button lights up. Wait for the Mute button to turn off. |
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5 |
Do one of the following actions:
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6 |
If you use the Method 2, unplug and plug in the phone again to reboot it. After the phone reboots, the main screen appears. |