ISSUE
Registered Expressway Connectors that have stopped communicating with the cloud may cause the following error when attempting to re-register.


 
RESOLUTION
You will need to access your Expressway console via SSH to remove the previous registration fully. Then you will want to register the Expressway Connector as if it's a new connection. Follow the steps below:

1. Use SSH to log in to the Expressway's command line interface using the "admin" user.
2. Run the following command: xcommand cafe c_mgmt defuse
3. Register the Expressway Connector in the Control Hub as a new resource.
4. Continue the registration via the Expressway's web interface.

CAUSE
The Expressway connector requires a cleanup of previous registrations when attempting to re-register.

~~~

For further help with troubleshooting, please see:

• Cisco Webex Hybrid Services and Connector Troubleshooting