My Webcam does not Work in a Webex Session

My webcam does not work in a Webex Session.

My webcam panel is grayed out in the meeting.

My video icon is grayed out in the meeting.

I can't see my webcam video in the video panel.

I am unable to share my webcam video.

The video option is grayed out when running an internal meeting.


This issue may occur for the following reasons:

  • The webcam may be in use by another application.
  • The webcam drivers may not be installed.


To resolve the issue:

  1. Leave the Webex meeting.
  2. Close any programs that are accessing the webcam.
  3. Rejoin the Webex meeting.

Webcam best practices:

  • Make sure the webcam is plugged in prior to joining the Webex session.
  • Close any programs that are accessing the webcam before joining the Webex session. (Example: Skype, Instant Messaging software, webcam software, etc)
See the following article for Video Requirements:

If the steps in this article do not resolve the issue, contact Webex Technical Support: WBX162 - How Do I Contact Webex Customer Services or Technical Support?

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