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Attach files to text messages and emails
Feedback?Before you begin
Your administrator must have configured the following:
- Enabled attachments in digital channels. To know more about the configuration details, see the Settings section in the Webex Engage Admin and Setup Guide for Webex Contact Center. This is applicable only for outbound text and email messages.
- Configured the maximum file size, file types and formats, and the maximum number of files that you can upload. To know more about the file types that are supported across all digital channels for regular attachments, see Supported attachment types for digital channels in Webex Contact Center.
Attachments that don’t fulfill the PCI (Payment Card Industry) rule are dropped and grayed out. Click the information icon to see the error message with reason. To know more about PCI compliance, see PCI compliance section in the Webex Contact Center Setup and Administration Guide.
Attach a file to a text message
| 1 |
Drag and drop the attachments into the compose box or click the Attachment icon and browse to the file to upload. You can preview the file and its size before sending. |
| 2 |
If needed, click X to remove an attachment. |
Attach a file to an email
Attachments to emails can appear inline with the email body or be attached to an email message.
| 1 |
Click the Attachment icon and browse to the file to upload. You can preview the file and its size before sending. |
| 2 |
If needed, click X to remove an attachment. |
