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Supported attachment types for digital channels in Webex Contact Center
Feedback?The following file types are supported across all digital channels for regular attachments in Webex Contact Center.
The following file types are supported in Livechat digital channel for regular attachments.
| Communication | File Types |
|---|---|
| Agent to Customer | .doc, .docx, .pdf, .pptx, .ppt, .xls, .xslx, .csv, .txt |
| Customer to Agent | .doc, .docx, .pdf, .pptx, .ppt, .xls, .xslx, .csv |
The following file types are supported in WhatsApp digital channel for regular attachments.
| Communication | File Types |
|---|---|
| Agent to Customer | .doc, .docx, .pdf, .pptx, .ppt, .xls, .xslx, .txt |
| Customer to Agent | .doc, .docx, .pdf, .pptx, .ppt, .html, .xls, .xslx, .rtf, .xml, .msg, .eml, .csv, .txt |
The following file types are supported in Facebook Messenger digital channel for regular attachments.
| Communication | File Types |
|---|---|
| Agent to Customer | .doc, .docx, .pdf, .pptx, .ppt, .xls, .xslx, .txt |
| Customer to Agent | .doc, .docx, .pdf, .pptx, .ppt, .html, .xls, .xslx, .rtf, .xml, .msg, .eml, .csv, .txt |
The following file types are supported in Email digital channel for regular attachments.
| Communication | File Types |
|---|---|
| Agent to Customer | .doc, .docx, .pdf, .pptx, .ppt, .xls, .xslx, .txt |
| Customer to Agent | .doc, .docx, .pdf, .pptx, .ppt, .html, .xls, .xslx, .rtf, .xml, .msg, .eml, .csv, .txt Incoming emails with .msg and .eml attachments sent from Microsoft Outlook might be received without the attachments due to a limitation from Microsoft Outlook. |
The following file types are supported in Apple Messages for Business (AMB) digital channel for regular attachments.
| Communication | File Types |
|---|---|
| Agent to Customer | .jpg, .jpeg, .gif, .png, .mp4, .mp3, .pdf, .docx, .doc, .txt, .xls,.xlsx, .csv, .ppt, .pptx, .wav, .ogg, .mpeg |
| Customer to Agent | .doc, .docx, .pdf, .pptx, .ppt, .html, .xls, .xslx, .rtf, .xml, .msg, .eml, .csv, .txt Apart from the file types listed above, AMB channel also supports various other file formats listed here. |
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