Supported attachment types for digital channels in Webex Contact Center

The following file types are supported in Livechat digital channel for regular attachments.

Table 1. Supported attachment file types in Livechat
Communication	File Types
Agent to Customer	.doc, .docx, .pdf, .pptx, .ppt, .xls, .xslx, .csv, .txt
Customer to Agent	.doc, .docx, .pdf, .pptx, .ppt, .xls, .xslx, .csv

The following file types are supported in WhatsApp digital channel for regular attachments.

Table 2. Supported attachment file types in WhatsApp
Communication	File Types
Agent to Customer	.doc, .docx, .pdf, .pptx, .ppt, .xls, .xslx, .txt
Customer to Agent	.doc, .docx, .pdf, .pptx, .ppt, .html, .xls, .xslx, .rtf, .xml, .msg, .eml, .csv, .txt

The following file types are supported in Facebook Messenger digital channel for regular attachments.

Table 3. Supported attachment file types in Facebook Messenger
Communication	File Types
Agent to Customer	.doc, .docx, .pdf, .pptx, .ppt, .xls, .xslx, .txt
Customer to Agent	.doc, .docx, .pdf, .pptx, .ppt, .html, .xls, .xslx, .rtf, .xml, .msg, .eml, .csv, .txt

The following file types are supported in Email digital channel for regular attachments.

Table 4. Supported attachment file types in Email
Communication	File Types
Agent to Customer	.doc, .docx, .pdf, .pptx, .ppt, .xls, .xslx, .xml, .txt
Customer to Agent	.doc, .docx, .pdf, .pptx, .ppt, .html, .xls, .xslx, .rtf, .xml, .msg, .eml, .csv, .txt

The following file types are supported in Apple Messages for Business (AMB) digital channel for regular attachments.

Table 5. Supported attachment file types in AMB
Communication	File Types
Agent to Customer	.jpg, .jpeg, .gif, .png, .mp4, .mp3, .pdf, .docx, .doc, .txt, .xls,.xlsx, .csv, .ppt, .pptx, .wav, .ogg, .mpeg
Customer to Agent	.doc, .docx, .pdf, .pptx, .ppt, .html, .xls, .xslx, .rtf, .xml, .msg, .eml, .csv, .txt Apart from the file types listed above, AMB channel also supports various other file formats listed here.

Thanks for your feedback.