When your administrator makes you a member of a call queue, you can check and change your call queue status in Webex App.

When a call comes into your call queue, you'll receive a notification in the app and can answer the call from there. The call is also included in your call history.
1 | From the footer of your app, click Queues. Your current status is displayed in the footer and you can see all of the call queues you're part of from there. |
2 | From the Agent status drop-down menu, select your automatic call distribution status for your call queues:
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3 | Join or unjoin a queue by toggling it on or off. |
1 | Tap your profile picture, and then tap Call Queues. You only see the Call Queues section if you're a member of a call queue. |
2 | Change your automatic call distribution status for your call queues:
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3 | Join or unjoin a specific queue by toggling it on or off. |