Change your call queue status

When a call comes into your call queue, you'll receive a notification in the app and can answer the call from there. The call is also included in your call history.

1

From the footer of your app, click Queues.

Your current status is displayed in the footer and you can see all of the call queues you're part of from there.
2

From the Agent status drop-down menu, select your automatic call distribution status for your call queues:

  • Signed In—You're signed in, but you're not ready to receive calls.

  • Signed out—You're signed out and won't receive calls.

  • Available—You're ready to receive calls.

  • Unavailable—You're not available to receive calls.

  • Wrapping up—You're near the end of your shift but you can still receive calls.

3

Join or unjoin a queue by toggling it on or off.

1

Tap your profile picture, and then tap Call Queues.

You only see the Call Queues section if you're a member of a call queue.

2

Change your automatic call distribution status for your call queues:

  • Signed In—You've signed in, but you're not ready to receive calls.

  • Signed Out—You're signed out and will not receive calls.

  • Available—You're ready to receive calls.

  • Unavailable—You're not available to receive calls.

  • Wrapping Up—You're near the end of your shift but you can still receive calls.

3

Join or unjoin a specific queue by toggling it on or off.