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Enhanced Survivability- Roles and Responsibility Matrix
Feedback?The characteristics of the Enhanced Survivability deployment level is described as Responsible, Accountable, Consulted, and Informed Matrix and also based on activity level at Partner onboarding, Customer onboarding verticals.
The following matrix indicates the level of responsibility deploying the Enhanced Survivability Node (ESN):
| Activity | Customer | Partner | Cisco |
| Ordering | C | R | NA |
| Planning (number of ESN nodes, region, sites, etc.) | R | R | NA |
|
Customer Premise Network preparation
|
R | C | I |
| Hardware and Virtualization for ESN | R | C | NA |
| Installation of the ESN | R | R | I |
| Control Hub activation of ESN | R | R | I |
| Certificate Management | C + I | C + I | R |
| PSTN Local Gateway | R | R | NA |
| ESN configuration, Dial plan and failover UCM configuration | R | R | NA |
| Emergency calls routing | R | R | NA |
| Monitoring | I | I | R |
| Software upgrades | C + R | C + R | R |
R: Responsible; C: Consulted; I: Informed, and NA: No Action
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