Emergency Call Disclaimer

In Partner Hub, Service Provider administrators can customize the following settings for the disclaimer:

  • The language of the disclaimer (the default is English)

  • The text of the disclaimer (you can enter custom text in up to five languages)

  • How often the disclaimer appears to the user (first login, every login, never)

  • Whether the disclaimer includes Location updates

To configure this feature:


Sign in to Partner Hub (https://admin.webex.com), go to Settings and select Branding.


Select the Advanced customization tab and click the Customize Branding button.


Click Emergency Call Disclaimer.


If you want to change the language or the disclaimer text:

  1. Click Add a Language.

  2. Select the language that you want to use.

  3. Optional. If you want to change the disclaimer text, input the new disclaimer text.

  4. Click Save.


Configure how often the disclaimer appears:

  1. Check the Desktop, Mobile and Tablet check boxes if you want users on those device types to see the disclaimer. If you leave a device type unchecked, users on those devices will not see the disclaimer.

  2. For each device type for which the disclaimer is enabled, select First sign in or Every sign in to configure how often the disclaimer appears.


Optional. If you have a location service and want the disclaimer to include location updates:

  1. Enable the Update Location toggle.

  2. Enter the URL of the Location service that you use.


Click Publish Changes.

Location Updates

If you have a Location service, you can add an Update location button to the disclaimer that, when clicked by the user, updates the user’s location information in the database. In the event of an emergency, this information gets used to route 911 calls to the most appropriate emergency response center and, if needed, to send emergency services to the user’s physical location.

The disclaimer, and the location update, can be configured to display at first login or every login. In addition, logged-in users can access the disclaimer, and update their location, by going to the About menu and selecting the Emergency Services Disclaimer. However, if you leave the disclaimer disabled on a specific device type, users on those devices have no option to access the disclaimer and update their location, either during login or via the About menu.