The Emergency Call Disclaimer displays on the Webex app, advising users of the importance of accurate locations information in directing emergency calls and of the limitations for the Webex app in providing this information. If you have a location service, the disclaimer also provides users with the opportunity to update their location information.
Emergency Call Disclaimer
Service Provider administrators can configure an Emergency services disclaimer that displays to Webex App users. The disclaimer informs Webex App users of the importance of accurate user location information so that, in the event of an emergency, operators can send emergency services to the correct location.
Administrators can customize the following settings for the disclaimer:
The language of the disclaimer (the default is English)
The text of the disclaimer
Which device types (desktop, mobile or tablet) display the disclaimer
How often the disclaimer appears to the user (first login, every login, never)
Whether the disclaimer includes Location updates
To configure this feature:
Sign in to Partner Hub.
Go to Settings and select Branding.
Select the Advanced customization tab and click Customize Branding.
Click the Emergency Call Disclaimer tab.
Optional. If you want to customize the message text, click Add a custom message and do the following:
Under Devices, configure how often the disclaimer popup window appears:
Optional. If you have a location service and want to include location updates with the disclaimer, enable the Location URL toggle and enter the URL of the location service.
Click Publish Changes.
If you have a Location service, you can add an Update location button to the disclaimer that, when clicked by the user, updates the user’s location information in the database. In the event of an emergency, this information gets used to route 911 calls to the most appropriate emergency response center and, if needed, to send emergency services to the user’s physical location.
The disclaimer, and the location update, can be configured to display at first login or every login. In addition, logged-in users can access the disclaimer, and update their location, by going to the About menu and selecting the Emergency Services Disclaimer. However, if you leave the disclaimer disabled on a specific device type, users on those devices have no option to access the disclaimer and update their location, either during login or via the About menu.