Keep these limitations in mind when you set up and use your Webex Desk Camera.

  • Your device needs a dry and well-ventilated space. The camera operates at 32° to 104°F (0° to 40°C).

  • Don't expose the device to water or liquids as they could damage your camera.

  • Keep the USB drivers on your computer up to date.

  • Make sure the USB port that you connect your camera to provides both power delivery and data transfer.

  • Use the camera in appropriate lighting. Strong backlight or front light may cause underexposure or overexposure on your video image. If you can't change the lighting, then you manually adjust the brightness with the Webex Desk Camera app.

  • The privacy shutter on your camera turns the video stream on and off. Slide the shutter right or left to turn the video stream on and off, instead of disconnecting and reconnecting your camera.

  • When using your camera with an application on your computer, close the other applications that may use the camera at the same time. Your camera supports one application on Windows, and more than one application on macOS at a time.

  • For optimal performance of the Best Overview feature, make sure that you're centered in the frame before you enable this feature.

  • The camera has an IR sensor for Windows Hello. Don't block the sensor. To locate the IR sensor, see Your Webex Desk Camera.

  • Gently wipe your camera with a dry and soft cloth on the surface and the front panel. Rough materials may scratch the front panel and affect image clarity.