View call queue and agent stats

You can view queue and agent stats.

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Features.

2

Click Call Queue, and then find the call queue from the list.

3

Click the icon in the Actions column next to the call queue.

4

Select Call Queue Stats.

You’re cross-launched to the Calling Admin Portal where you can generate a queue or agent stats report. For more information, click here

Generate call queue reports

You can generate call queue reports with details on all inbound calls that reached the call queue.

1

From the customer view in https://admin.webex.com, go to Services, and choose Calling > Features.

2

Click Call Queue > View Reports.

You’re cross-launched to the Calling Admin Portal where you can generate a call queue report. For more information, click here