View call queue and agent stats
You can view queue and agent stats.
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From the customer view in https://admin.webex.com, go to Services, and choose . |
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Click Call Queue, and then find the call queue from the list. |
| 3 |
Click the |
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Select Call Queue Stats. You’re cross-launched to the Calling Admin Portal where you can generate a queue or agent stats report. For more information, click here |
icon in the Generate call queue reports
You can generate call queue reports with details on all inbound calls that reached the call queue.
| 1 |
From the customer view in https://admin.webex.com, go to Services, and choose . |
| 2 |
Click . You’re cross-launched to the Calling Admin Portal where you can generate a call queue report. For more information, click here |
