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Cisco Call for Microsoft Teams
Seamlessly place Cisco Call from Microsoft Teams without interrupting your workflow or switching between applications.
Overview
With Cisco Call for Microsoft Teams, the Microsoft Teams users can access the enterprise-grade Cisco Call experience directly in the Microsoft Teams app. With a single click from the Microsoft Teams interface, you can access a complete suite of calling features. The features include directory search, PSTN dialing, speed dial, voicemail, call history, and artificial intelligence-powered background noise removal.
This integrated app works with the Cisco Unified Communications Manager (UCM) call-control solution, Webex Calling for cloud deployment or the Dedicated Instance offering.
Prerequisite
- Ensure that you’ve installed and signed in to the Webex App on Desktop and Mobile.
- Your administrator must have granted access for the organization to access the Cisco Call integration.
Sign in
To start using the Cisco Call, you need to sign in to your Webex account first.
Open the Webex App, sign in to your Webex account, and then close the app. Once signed in, you're ready to start using the Cisco Call integration in the Microsoft Teams.
Opening the Webex App to sign in is a one-time activity. If the Webex App isn’t visible on your desktop, it's likely that your admin has hidden it to enhance the experience. In this case, you need to search for the Webex App initially to open it.
Go to Microsoft Teams, click Cisco Call
, and then click
Continue if you’re using the same Microsoft Teams account for
Webex.
If you're using a different account for Webex, then click Use a different account and sign in with your Webex email address and password.
After signing in, you can find all the calling features under Cisco Call
option.
1 |
Go to Microsoft Teams, tap the |
2 |
Tap Continue if you’re using the same Microsoft Teams account for Webex. If you're using a different account for Webex, then tap Use a different account and sign in with your Webex email address and password. After signing in, you can find all the calling features under Cisco Call
|
Make a call
You can make a call directly from the Microsoft Teams mobile app using the dialpad of the Cisco Call app or using the Cisco Call app as a messaging extension in one-on-one chat and group chat.
From dialpad
1 |
Click Cisco Call
|
2 |
Select the contact and click |
From chat
1 |
In direct chat, click Cisco Call
|
2 |
From the contact card, select the number from the drop-down list. |
3 |
Click The app opens in a new window.
|
From channel
Use Cisco Call to call another member in the channel without creating a direct space.
1 |
In a channel, click Cisco Call
|
2 |
Start typing the member's name in the Select or search field, then select their name. (Optional) Click the drop-down under their name to change the outbound call options. |
3 |
Click |
From dialpad
To make a call using dialpad of the Cisco Call app:
1 |
In Microsoft Teams, tap the More
|
2 |
Enter a phone number and tap You can click Open Webex to open the Webex App to find more options such as call history, voicemail, and contacts. |
From chat
To make a call from chat using the Cisco Call app as a messaging extension:
1 |
In Microsoft Teams, go to Chat and choose a chat. |
2 |
Tap the ![]() |
3 |
Perform one of the following actions:
|
Manage speed dial
Add up to 20 contacts inside or outside of your Outlook or Azure Active Directory as speed dials. The app saves your speed dials to your Microsoft 365 profile so you can call your most frequent contacts quickly and easily.
1 |
Click Cisco Call
|
2 |
Type the name of a directory contact, or for a custom contact.
The Name field has a maximum character limit of 100, and the Phone field has a maximum character limit of 50. |
3 |
Click Add. You can also edit, re-arrange, and delete the speed dial contact. |
View recent calls
See up to 20 of the calls you've made, received, and missed in the last 7 days in your Recent calls. You can even call them back at the same number they called you from. The contact name, phone number, and call type isn't displayed for unknown numbers.
BroadWorks administrators must enable unified call history to ensure this feature works correctly. See Webex for Cisco BroadWorks Configuration Guide for more details.
1 |
Click Cisco Call
|
2 |
To quickly connect, hover over a call log and click |
3 |
To delete a call log, hover over a call log, click Recent calls list is auto-refreshed every one minute so that you have the visibility of the latest recent call records. For on-prem Unified CM customers, recent calls are listed only when call history is enabled for the cluster where the device is registered. For more information, see To enable voicemail, call history, and bidirectional presence sync service for on-prem Unified CM customers section of Configure Microsoft Teams for Cisco Call. |
Listen to voicemails
You can view up to 20 voice messages received in the last 7 days. A blue badge appears next to the voicemails that are unread.
Before you begin
-
Your administrator must have enabled the voicemail feature for you to access it.
-
Voicemail and transcription are available only for your primary line.
1 |
Click Cisco Call
|
2 |
Hover over a voicemail and click You see the voicemail transcription only if you're set up with Webex Calling. To quickly connect with the person who sent you the voicemail, hover over a voicemail and click To listen to your voice messages from the voicemail portal, click Call Voicemail
The voicemail list is auto-refreshed every one minute so that you have the visibility of the latest voicemail records. |
Find your work phone number and access call settings
Click Cisco Call
and you can find My number at the top left corner which shows your work number.
Access and update Webex App call settings directly from the Cisco Call integration in the Microsoft Teams, without having to interact directly with the Webex App.
1 |
Click Cisco Call
|
2 |
Update your settings and click Save. |
Manage all your phone calls in one place
Manage multiple lines or shared line in a single window. With the calling dock window (multi call window), you can make and answer calls, get a quick view of your line status, and easily access some common calling features, such as mute, hold, share, conference, park, barge, transfer, and record.
Before you begin
-
Administrator must have enabled this feature for you to access it.
-
This feature is currently available only on Windows.
1 |
Click Cisco Call
|
2 |
Go to . |
3 |
Choose one or both of the available options to turn on the calling dock:
|
4 |
Click Save. ![]() For more information on accessing some common calling features from calling dock window, see Manage all your phone calls in one place. |
Forward your phone calls
If you're going to be away but don't want to miss an important call, you can forward your calls to another phone number. Or, if you don't want to be interrupted, you can send all your calls to voicemail instead.
1 |
Click Cisco Call
|
2 |
Under Call Forward, click After you've enabled the call forwarding, the call forwarding status appears beside the Call settings option on the landing page.
Currently, the call forwarding status is available only for Webex Calling (Cloud/Multi-Tenant), Dedicated Instance, and UCM users. |
Bidirectional presence sync
Before you begin, your administrator must have enabled this feature for you.
As a Microsoft Teams user using Cisco Call integration, you now have the ability to see whether your contacts are currently in a Webex call, Meeting, or in Do not disturb mode. This feature synchronizes the presence status between Microsoft Teams and Webex bidirectionally.
When you make or receive a Webex call, your Microsoft Teams status gets changed to In a call. When you enable Do not disturb in the Webex App or any Webex device, the status is automatically synchronized to Microsoft Teams. Similarly, the In a meeting and Presenting statuses synchronizes between applications.
When Do not disturb is enabled on Webex App or Webex device, you won’t get any notification of incoming calls and messages in Webex App, Webex device or Microsoft Teams.
The following table shows the bidirectional status sync representation between Webex and Microsoft Teams.
Webex status |
Microsoft Teams status |
---|---|
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Cross launch Attendant Console and Customer Experience Essentials
You can cross launch Attendant Console and Customer Experience Essentials directly from the Cisco Call integration in Microsoft Teams.
You see the Attendant Console option only if you’re a Webex Calling user with the Attendant Console license. You see the Customer Experience Essentials option only if you’re a user with a Customer Experience Essentials license.
To access Attendant Console and Customer Experience Essentials, click the More options at the right corner of the Cisco Call integration, and then click Open Attendant Console or
Open Customer Experience.
For Customer Experience, the respective window opens based on your role as an agent or a supervisor.
For more information on the Attendant Console features, such as search for a contact, call management, park a call, access queue panel, compact view, call recording, keyboard shortcuts, and so on, see Get started with the Attendant Console.
For more information on Customer Experience Essentials, see Get started with Webex Customer Experience Essentials for Agents and Get started with Webex Customer Experience Essentials for Supervisors.
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