Enable privacy for a user

1

Sign in to Control Hub, and go to Management > Users.

2

Choose a user and click Calling.

3

Go to the Between-user Permissions area and then choose Privacy.

4

Choose the appropriate Auto Attendant Privacy settings for this user.

  • Allow this user to be dialed by extension
  • Allow this user to be dialed by first or last name
5

Check the Enable Privacy check box. You can then decide to block everyone by not choosing members from the drop-down list. Alternatively, you can choose the users, workspaces, and virtual lines that can monitor the line status of this user.

If you're a location administrator, only the users, workspaces, and virtual lines pertaining to your assigned locations appear in the drop-down list.

Uncheck the Enable Privacy check box to allow everyone to monitor the line status.

6

Check the Enforce privacy for directed call pickup and barge-in check box to enable privacy for directed call pickup and barge-in.

  • If you enable this option, only the authorized users, virtual lines, and workspace devices can use directed call pickup and barge-in on this user. Otherwise, anyone in the organization can invoke directed call pickup and barge-in on a line.
  • For more information on barge-in, see Barge-in on someone else's phone call.
  • The supervisor can always barge-in to calls that the agents receive through the call queue. That is, privacy settings don’t affect a supervisor's barge-in option.
7

From Add member by name, choose the users, workspaces, and virtual lines that can monitor the phone line status and invoke directed call pickup and barge-in.

8

To filter the members that you select, use the filter by name, number or ext field.

9

Click Remove All to remove all the selected members.

To remove an individual member, click Delete next to the member's name.
10

Click Save.

Privacy settings

Enable privacy for a workspace

Before you begin

Ensure the workspace has a professional license assigned. To find out more about the features that are available with workspace licenses, see Features available by license type for Webex Calling.
1

Sign in to Control Hub, and go to Management > Workspaces.

2

Choose a workspace and click Calling.

3

Go to the Workspace Permissions section and then choose Privacy.

4

Choose the appropriate Auto Attendant Privacy settings for this workspace.

  • Allow this workspace to be dialed by extension

  • Allow this workspace to be dialed by first or last name

5

Check the Enable Privacy check box. You can then decide to block everyone by not choosing members from the drop-down list. Alternatively, you can choose the users, workspaces, and virtual lines that can monitor the line status of this workspace.

If you're a location administrator, only the users, workspaces, and virtual lines pertaining to your assigned locations appear in the drop-down list.

You can uncheck the Enable Privacy check box to allow everyone to monitor the line status.

6

Check the Enforce privacy for directed call pickup and barge-in check box to enable privacy for directed call pickup and barge-in.

  • If you enable this option, only the authorized users, virtual lines, and workspaces can use directed call pickup and barge-in on this workspace. Otherwise, anyone in the organization can invoke directed call pickup and barge-in on a line.
  • For more information on the barge-in, see Barge-in on someone else's phone call.
  • The supervisor can always barge-in to calls that the agents receive through the call queue. That is, privacy settings don’t affect a supervisor's barge-in option.
7

From Add member by name, choose the users, workspaces, and virtual lines that can monitor the phone line status and invoke directed call pickup and barge-in.

8

To filter the members that you select, use the filter by name, number or ext field.

9

Click Remove All to remove all the selected members.

To remove an individual member, click Delete next to the member's name.
10

Click Save.

Enable privacy for a virtual line

1

Sign in to Control Hub, go to Services > Calling, click Virtual Lines.

2

Choose a virtual line and click Calling.

3

Go to the Between-user Permissions area and then choose Privacy.

4

Choose the appropriate Auto Attendant Privacy settings for this virtual line.

  • Allow this virtual line to be dialed by extension
  • Allow this virtual line to be dialed by first or last name
5

Check the Enable Privacy check box. You can then decide to block everyone by not choosing members from the drop-down list. Alternatively, you can choose the users, workspaces, and virtual lines that can monitor the line status of this virtual line.

If you're a location administrator, only the users, workspaces, and virtual lines pertaining to your assigned locations appear in the drop-down list.

Uncheck the Enable Privacy check box to allow everyone to monitor the line status.

6

Check the Enforce privacy for directed call pickup and barge-in check box to enable privacy for directed call pickup and barge-in.

  • If you enable this option, only the authorized users, virtual lines, and workspaces can use directed call pickup and barge-in on this virtual line. Otherwise, anyone in the organization can invoke directed call pickup and barge-in on a line.
  • For more information on barge-in, see Barge-in on someone else's phone call.
  • The supervisor can always barge-in to calls that the agents receive through the call queue. That is, privacy settings don’t affect a supervisor's barge-in option.
7

From Add member by name, choose the users, workspaces, and virtual lines that can monitor the phone line status and invoke directed call pickup and barge-in.

8

To filter the members that you select, use the filter by name, number or ext field.

9

Click Remove All to remove all the selected members.

To remove an individual member, click Delete next to the member's name.
10

Click Save.