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Enable privacy for a user
Enable privacy for a workspace
Enable privacy for a virtual line
August 30, 2024 | 3156 view(s) | 1 people thought this was helpful

Configure privacy for line status monitoring, directed call pickup, and barge-in

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Any user in an organization can monitor the line status of other users by default. As an administrator, you can enable privacy for a user to only allow specific members to monitor the user's line status. Configure the privacy settings of the user and determine who is allowed to monitor their line status. Any user in an organization can invoke directed call pickup and barge-in on another user, virtual line, or workspace. You can enable the enforce privacy for directed call pickup and barge-in setting for a user to only allow specific members to invoke directed call pickup and barge-in on the user. Once enabled, only the members that you select can monitor the target phone line and perform a directed call pickup or barge-in.

Enable privacy for a user

1

Sign in to Control Hub, and go to Management > Users.

2

Choose a user and click Calling.

3

Go to the Between-user Permissions area and then choose Privacy.

4

Choose the appropriate Auto Attendant Privacy settings for this user.

  • Allow this user to be dialed by extension
  • Allow this user to be dialed by first or last name
5

Check the Enable Privacy check box. You can then decide to block everyone by not choosing members from the drop-down list. Alternatively, you can choose the users, workspaces, and virtual lines that can monitor the line status of this user.

If you're a location administrator, only the users, workspaces, and virtual lines pertaining to your assigned locations appear in the drop-down list.

Uncheck the Enable Privacy check box to allow everyone to monitor the line status.

6

Check the Enforce privacy for directed call pickup and barge-in check box to enable privacy for directed call pickup and barge-in.

  • If you enable this option, only the authorized users, virtual lines, and workspace devices can use directed call pickup and barge-in on this user. Otherwise, anyone in the organization can invoke directed call pickup and barge-in on a line.
  • For more information on barge-in, see Barge-in on someone else's phone call.
  • The supervisor can always barge-in to calls that the agents receive through the call queue. That is, privacy settings don’t affect a supervisor's barge-in option.
7

From Add member by name, choose the users, workspaces, and virtual lines that can monitor the phone line status and invoke directed call pickup and barge-in.

8

To filter the members that you select, use the filter by name, number or ext field.

9

Click Remove All to remove all the selected members.

To remove an individual member, click Delete next to the member's name.
10

Click Save.

Privacy settings

Enable privacy for a workspace

Before you begin

Ensure the workspace has a professional license assigned. To find out more about the features that are available with workspace licenses, see Features available by license type for Webex Calling.
1

Sign in to Control Hub, and go to Management > Workspaces.

2

Choose a workspace and click Calling.

3

Go to the Workspace Permissions section and then choose Privacy.

4

Choose the appropriate Auto Attendant Privacy settings for this workspace.

  • Allow this workspace to be dialed by extension

  • Allow this workspace to be dialed by first or last name

5

Check the Enable Privacy check box. You can then decide to block everyone by not choosing members from the drop-down list. Alternatively, you can choose the users, workspaces, and virtual lines that can monitor the line status of this workspace.

If you're a location administrator, only the users, workspaces, and virtual lines pertaining to your assigned locations appear in the drop-down list.

You can uncheck the Enable Privacy check box to allow everyone to monitor the line status.

6

Check the Enforce privacy for directed call pickup and barge-in check box to enable privacy for directed call pickup and barge-in.

  • If you enable this option, only the authorized users, virtual lines, and workspaces can use directed call pickup and barge-in on this workspace. Otherwise, anyone in the organization can invoke directed call pickup and barge-in on a line.
  • For more information on the barge-in, see Barge-in on someone else's phone call.
  • The supervisor can always barge-in to calls that the agents receive through the call queue. That is, privacy settings don’t affect a supervisor's barge-in option.
7

From Add member by name, choose the users, workspaces, and virtual lines that can monitor the phone line status and invoke directed call pickup and barge-in.

8

To filter the members that you select, use the filter by name, number or ext field.

9

Click Remove All to remove all the selected members.

To remove an individual member, click Delete next to the member's name.
10

Click Save.

Enable privacy for a virtual line

1

Sign in to Control Hub, go to Services > Calling, click Virtual Lines.

2

Choose a virtual line and click Calling.

3

Go to the Between-user Permissions area and then choose Privacy.

4

Choose the appropriate Auto Attendant Privacy settings for this virtual line.

  • Allow this virtual line to be dialed by extension
  • Allow this virtual line to be dialed by first or last name
5

Check the Enable Privacy check box. You can then decide to block everyone by not choosing members from the drop-down list. Alternatively, you can choose the users, workspaces, and virtual lines that can monitor the line status of this virtual line.

If you're a location administrator, only the users, workspaces, and virtual lines pertaining to your assigned locations appear in the drop-down list.

Uncheck the Enable Privacy check box to allow everyone to monitor the line status.

6

Check the Enforce privacy for directed call pickup and barge-in check box to enable privacy for directed call pickup and barge-in.

  • If you enable this option, only the authorized users, virtual lines, and workspaces can use directed call pickup and barge-in on this virtual line. Otherwise, anyone in the organization can invoke directed call pickup and barge-in on a line.
  • For more information on barge-in, see Barge-in on someone else's phone call.
  • The supervisor can always barge-in to calls that the agents receive through the call queue. That is, privacy settings don’t affect a supervisor's barge-in option.
7

From Add member by name, choose the users, workspaces, and virtual lines that can monitor the phone line status and invoke directed call pickup and barge-in.

8

To filter the members that you select, use the filter by name, number or ext field.

9

Click Remove All to remove all the selected members.

To remove an individual member, click Delete next to the member's name.
10

Click Save.

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