April 4, 2023

Version 1.9.3 (no version change)

RealWear Navigator-520 is compatible with Webex Expert on Demand.

Webex Expert on Demand Application version 1.9.3.0 is now supported in the newly released RealWear Navigator-520.

Control hub XoD license management is now available for Device Admin and Partner Admin roles.

Webex administrators with Device Administrator and Partner Administrator roles can manage Expert on Demand Devices licenses and onboarding processes.

December 19, 2022

Version 1.9.3

Bulk add devices to the Expert on Demand registry

You can easily add multiple devices to your Expert on Demand registry using simply formatted Comma Separated Value (CSV) files.

To bulk add devices to the Expert on Demand registry:

1. Under Management in the left nav, select Devices and then select the XOD devices tab. Click Add Device.

   

2. Choose whether you wish to assign the devices to an Existing User or a Workspace and then select Import/Upload CSV file.

   

3. In the Bulk add devices dialog, click Download to download a sample CSV template.

   

4. Fill in the fields in the sample CSV file:
   • serialNumber: The serial number of the device. Required.
   • deviceModel: The model of the device. Required.
   • deviceName: The name of the device. Optional.

   The supported devices are:

   • RealWear HMT-1
   • Google Glass 2
   • RealWear Navigator 500

   The entries in the device model column must exactly match one of those names (ignoring case).

   An example CSV file:

   

5. After you’ve created your CSV file, click Choose a file and navigate to it, select the file, and click OK to upload it to the server.

   

6. Once the file is uploaded, click Import to perform the file import.

   

   If the system finds any errors such as duplicate serial numbers, formatting errors, or unknown devices, a dialog is displayed. Correct the errors and reupload the files.

   

7. If no errors are found the devices are added to the XOD registry. Navigate to the XOD Devices tab to see the newly added devices.

   

Toggling Background Noise Reduction (BNR)

The Background Noise Reduction (BNR) feature is enabled by default when a user logs in. Use the Menu voice command to access the application menu and say, No Noise Off to toggle the feature off.

Disabling this feature toggles the corresponding switch in the menu to the OFF position, and the BNR status is also shown as disabled at the top-right of the screen.

To enable BNR again, access the menu and say the voice command No Noise On. This updates the switch in the menu to the ON position, and the status icon at the top-right of the screen also changes to indicate the feature has been enabled.

Notes

• The BNR feature can be toggled only when there are no on-going calls. Support to toggle BNR during a call is not currently available.
• The corresponding voice commands to toggle BNR on and off are also supported without requiring the menu to be open. The status indicator at the top will update to reflect the current state accordingly.
• While a user’s chosen BNR preference will persist across application or device restarts, the setting is stored locally on the device. Hence, once a user logs out, the application will reset back to the default BNR-enabled state.

August 26, 2022

Version 1.9.2

Resolved bugs

• Fixed inconsistent ringer sound issues, for both incoming and outgoing calls.

• Fixed a rare blank screen experienced with video / remote screen-share streams.

• Fixed an intermittent crash ocurring when toggling local audio/video streams ON/OFF.

• Fixed incoming calls (and associated ringtones) not being available when a device is sleeping or locked.

Control hub integration

Device management in Control Hub

The Device Management in Control Hub setting allows users to manage the Expert on Demand Devices in your organization.

To access the settings:

1. From the customer view in https://admin.webex.com, go to Management > Devices:

   Use of the CH integration requires certain feature toggles to be enabled. Contact the Cisco Customer Success team for assistance.

2. Click on the XoD devices tab.

   Users can search for devices by Id, Type, and Name, as well as free text search:

Add a single XoD device

To add a single XoD device:

1. Click Add Device.

   Devices need to be added here to use the Expert on Demand App on those devices.

2. Choose Single Device:

3. Enter the following Device information:

   • Select Device Type from the options provided in the drop-down menu:

   • Enter your Device Serial Number
   • Optionally, enter a Custom Device name (Example: Tom’s RealWear HMT-1)

4. Click Done to add a single device:

Add multiple XoD devices

To add multiple XoD devices:

1. Click Add Device.

   Devices need to be added here to use the Expert on Demand App on those devices.

2. Choose Multiple Devices:

3. Enter the same information as you would for adding a single device for each device you’d like to add.

Delete an XoD Device

You can delete devices by clicking on the trash can icon next to each device or by selecting multiple devices and choosing bulk delete:

July 13, 2022

Version 1.9.1

The following are the resolved bugs for this release:

• During a space meeting, shared content is sent to the space meeting initiator instead of being shared in the space.

March 30, 2022

Version 1.9.0.1

The following are the resolved bugs for this release:

• Content shared by a remote expert appearing blurry to the Expert on Demand user when zoomed in.

• Wi-Fi network changes not being reflected correctly in Expert on Demand.

Known issues

• Avatars for US-based users do not load for an EU-based user.

• Team memberships for teams created by US-based users cannot be seen by EU-based users.

October 11, 2021

Version 1.8.1.0

The following are the resolved bugs for this release:

• Some users are unable to see video from Expert on Demand when using a Webex DX-80 device on a call.

August 31, 2021

Version 1.8.0.4

FedRAMP Authorization—Expert on Demand is now available to Webex for Government sites.

Known Issue—When the Remote Expert annotates a screen share, the live annotations are not visible to the Expert on Demand user. A similar behavior is seen when both users are using the Webex App on FedRAMP. Check back for updates.

May 27, 2021

Version 1.8.0.3

The following are the resolved bugs for this release:

• Photo previews display upside down, when the headset is worn on the left eye.

• Taking and sending a photo is not available when zoom is enabled.

• When a remote expert zooms in or out of shared content on a mobile device, the headset user's screen is distorted.

• Some users are unable to send photos.

• Some users are signed out after 14 days.

November 13, 2020

Version 1.7.0

The following are the resolved bugs for this release:

• The camera view appears on the headset even when the remote expert declines a call.

• Some users see no annotations during a call in a space.

• The calling screen stays open on the headset after a call is connected.

• A bad gateway message appears when a headset user declines a call.

• Some users in the EMEAR region are unable to add users from different organizations to their contacts.

• Headset users’ shared screens are visible when a call is paused.

• When a user navigates back from the call screen before a call is connected, the app still tries to connect the call.

• Users who connect to their network via a proxy server can't use screen sharing and sometimes can't launch the app.

August 7, 2020

Version 1.6.0

The following are the resolved bugs for this release:

• Users in some regions aren't able to send messages or make calls.

• When the remote expert stops sharing a whiteboard, the video call ends, and the Webex Expert on Demand app displays unusual behavior.

• The software encounters an infinite loop while loading recent contacts.

• Users can't return to the sign-in screen if there is an error while signing in.

• An error message erroneously states that the device's time and date are incorrect.

June 19, 2020

Version 1.5.1

We've released a new version of Cisco Webex Expert on Demand. For information about new features, check out What’s New in Cisco Webex Expert on Demand.

December 11, 2019

Version 1.4.2

The following are the resolved bugs for this release:

• Password sign-in field is half covered by the virtual keyboard.

• Password field gets pushed down and covered by the virtual keyboard when an error message appears.

• Item numbers used to select items within the application are not properly aligned. Usually occurs after closing the virtual keyboard.

• Profile photo for incoming caller is not displaying.

• Virtual keyboard pops up on team member’s page after APP has been revoked from the backend (Home Page).

• Administrator user can’t send a message to an administrator user of different organization

• Shows error message on directory search when sign in with Cisco account