December 19, 2022

Version 1.9.3

Feature additions

We've added the following new functionality:

• Bulk add devices in Control Hub.
• Toggle the BNR (Background Noise Reduction) feature on or off before getting on a call.

Bug fixes

• Fixed inconsistency in providing a continuous video stream to all the participants in a call.
• During a call, unintended usage of numbers in the conversation are recognized as dummy commands and ignored.

August 26, 2022

Version 1.9.2

Control Hub integration

We've added the following new Control Hub functionality:

• Find details for Google Glass, HMT, and Navigator-500 devices registered to your organization

• View the total number of active XoD device licenses registered to your organization

• Expert on Demand device management:

  • Addition of single and multiple devices

  • Removal of devices

Expert on Demand now available on the Navigator 500

The Nav500 is a next generation ruggedized assisted-reality solution, with enhanced camera capability.

Extended support for Webex meetings

You can now view meetings from the current time until the end of the day. In addition, you can join meetings that were scheduled to start up to 90 minutes prior to the current time.

For any meeting, the earliest you can join is five minutes before the meeting is scheduled to start. If you attempt to join earlier, a message is displayed, Meeting not yet started.

Capture and share photos in audio-only mode

You can now share photos when in audio-only mode. Photos can be annotated and shared with direct contacts or with a space depending upon the type of call.

July 13, 2022

Version 1.9.1

Higher resolution during calls

Expert on Demand now supports 1080p video resolution during calls, allowing remote experts to view shared content more clearly.

This feature is not available by default. Contact your account team to enable it for your organization.

Check if someone else is signed in

Before you sign in to Expert on Demand, you can check if another user is already signed in. This is useful for organizations that share devices between multiple people and user accounts.

March 30, 2022

Version 1.9.0.1

Share content

You can access files from your local storage and share them in a space or with a meeting host. You can then access that content at any time and simultaneously analyze content with other people.

For more information, see Share content.

Remote control

Remote Webex App users can now take control during a call with an Expert on Demand user. The Expert on Demand user must share their screen before the remote user can request control.

The remote user must be using the desktop version of Webex App.

For more information, see In-call controls.

More options during calls

We've added additional audio and video options during calls, such as stopping your video or switching to audio-only mode when bandwidth is low.

For more information, see In-call controls.

August 31, 2021

Version 1.8.0.4

FedRAMP Authorized

Webex Expert on Demand is now available with Webex for Government offer/sites.

May 27, 2021

Version 1.8.0.3

Join meetings

You can now join scheduled meetings. You'll also see notifications a few minutes before a scheduled meeting begins, letting you choose to join the meeting early.

For more information, see Join a meeting.

Cisco Webex Expert on Demand with Augmentir

A Webex Expert on Demand integration with Augmentir is available for customers currently using Augemntir on the RealWear HMT Device. This integration lets you open Augmentir from the Webex Expert on Demand app for AI-Powered workflows and guided instructions.

Menu Option

We've added a new menu option on the home screen, where you can access the following:

• Webex Help—descriptions for commonly used commands.

• Augmentir—launch the Augmentir app, if installed on the device.

• Signout—sign out of Expert on Demand.

For more information, see Menu Options.

Simplified Annotation

We've simplified the process for annotating a photo. You can now move the annotation cursor around the screen using your head movements.

For more information, see In Call Controls.

Focus controls

We've updated the on-screen controls to include a manual focus option, that you can use when you're in a call.

For more information, see In Call Controls.

Zoom controls

When you zoom in on a shared screen, you can use your head movements to pan around the screen.

For more information, see In Call Controls.

Language support

We've added support for more languages, including Thai, Simplified Chinese, Russian, Polish, Portuguese, Korean, German, Italian, and French.

Improvements to video quality

We've also improved video quality, by including a Higher frame rate for shared content (15fps), and improved image stabilization for captured video content.

November 13, 2020

Version 1.7.0

Join meetings

You can now join ongoing meetings in group spaces.

For more information, see Join an Ongoing Meeting.

Exposure controls

We've updated the on-screen controls to include exposure levels, that you can use when you're in a call.

For more information, see In Call Controls.

Display improvements to the QR code

We've added a larger QR code, to make it easier to scan with your RealWear HMT-1 device, when you sign in.

For more information, see Power on and Sign in.

Language support

We've also added support for more languages, including Thai, Russian, Polish, Korean, German, and French.

August 7, 2020

Version 1.6.0

The following features are included in this release:

• Annotations by remote expert

• Language support for Chinese, Japanese, Portuguese, and Spanish

June 19, 2020

Version 1.5.1

The following are the features included in this release:

• New branding

• New QR code authentication application expert-on-demand.webex.com

• Flashlight feature

• Annotations by HMT user

• Multi-party calls with video pinning

• Network status

December 11, 2019

Version 1.4.2

The following are the features included in this release:

• Audio/Video calling with one other person

• One-way remote expert screen sharing to Expert on Demand (HMT user)

• Send request for help message to a specific member of a team or the entire team

• Search for members in the same organization

• Search and display teams

The Background Noise Reduction (BNR) feature is enabled by default when a user logs in. Use the Menu voice command to access the application menu and say, No Noise Off to toggle the feature off.

Disabling this feature toggles the corresponding switch in the menu to the OFF position, and the BNR status is also shown as disabled at the top-right of the screen.

To enable BNR again, access the menu and say the voice command No Noise On. This updates the switch in the menu to the ON position, and the status icon at the top-right of the screen also changes to indicate the feature has been enabled.

Notes

• The BNR feature can be toggled only when there are no on-going calls. Support to toggle BNR during a call is not currently available.
• The corresponding voice commands to toggle BNR on and off are also supported without requiring the menu to be open. The status indicator at the top will update to reflect the current state accordingly.
• While a user’s chosen BNR preference will persist across application or device restarts, the setting is stored locally on the device. Hence, once a user logs out, the application will reset back to the default BNR-enabled state.

The following is a description of how to use your visual keyboard.

• To scroll through the characters, move your head left and right.

• To enter a character, say the corresponding word beneath the letter that you wish to enter. For example, to enter the letter b, say Bravo.

• You can enter multiple letters at one time by saying the corresponding words together. For example, to enter the name Becky, say Bravo Echo Charlie Kilo Yankee.

• To change how you enter data into text fields, say A B C mode, Symbols or Numbers.

• When you've finished entering your text, say the submit action command that's on the screen. For example, in the example shown above, the submit action is Submit.

• To clear your entry, say Backspace to remove the last letter or Cleartext to clear all.

• To undo the last entry, say Undo.

The character doesn't need to be visible on the screen to be entered.

Sign in

Main functions

Calls

Keyboard commands

File sharing

Global commands

To migrate to device-based licenses, reach out to your Cisco partner contact person, Cisco Account Manager, or Customer success manager. If you do not have access to any of those, please see this link and contact the appropriate Cisco support team, and they will guide you through the necessary steps.

or any specific queries or support on license migration, please reach out to rexar-pteam@cisco.com.

Prerequisites

To migrate to device-based licensing please make sure you meet the following requirements:

• Webex Expert on Demand named-user paid licenses.
• Administrator access to Webex Control Hub.

Expert on Demand device-based licensing setup

Once your Expert on Demand subscription has been added to your Webex organization, to complete your subscription setup:

1. Login to Webex Control Hub using your administrator credentials.

   You’ll be prompted to complete the Expert on Demand subscription setup (along with any of your other subscriptions).

2. Select Next and then select Submit.
3. Select Set up now:

Follow the instructions to complete licensing setup.

The Device Management in Control Hub setting allows users to manage the Expert on Demand Devices in your organization. To manage Webex Expert on Demand devices, you’ll need to meet the following prerequisites:

• You’ll need an administrator for your customer organization with either the full admin role or device admin role. Alternatively, you can have a partner administrator with the appropriate permissions handle the licensing on your behalf.
• Of course, you’ll need a supported Expert on Demand Device:
  • RealWear HMT-1
  • RealWear HMT-1Z1
  • RealWear Navigator 500
  • RealWear Navigator 520
  • Google Glass 2

To manage your Webex on Demand devices:

1. Depending on whether your customer organization is an existing or new user of the Expert on Demand, you may encounter slight differences in the initial device management experience.

   From the customer view in https://admin.webex.com, go to Management > Devices:

   Use of the Control Hub integration requires certain feature toggles to be enabled. Contact the Cisco Customer Success team for assistance.

2. Click on the XOD devices tab.

   Users can search for devices by Id, Type, and Name, as well as free text search:

Add a single XoD device

To add a single XoD device:

1. Click Add Device.

   Devices need to be added here to use the Expert on Demand App on those devices.

2. Choose Single Device:

3. Enter the following Device information:

   • Select Device Type from the options provided in the drop-down menu:

   • Enter your Device Serial Number
   • Optionally, enter a Custom Device name (Example: Tom’s RealWear HMT-1)

4. Click Done to add a single device:

Add multiple XoD devices

To add multiple XoD devices:

1. Click Add Device.

   Devices need to be added here to use the Expert on Demand App on those devices.

2. Choose Multiple Devices:

3. Enter the same information as you would for adding a single device for each device you’d like to add.

Delete an XoD Device

You can delete devices by clicking on the trash can icon next to each device or by selecting multiple devices and choosing bulk delete:

You can find information on controlling access to your Webex on Demand integration in the Control Hub documentation:

• For information on enabling (or disabling) access to all of your integrations, see Enable global access to integrations for all users.
• If you have a Pro Pack for Control Hub license and you’d like to selectively allow access to Expert on Demand for specific users, see Configure user access with Pro Pack.

  You’ll need to search for Expert on Demand integration using the following ID: Y2lzY29zcGFyazovL3VzL0FQUExJQ0FUSU9OL0MyZDhkNjk0MzkxNTcyMTM0MGEzNTg3MjA0ZmZlYjEyMGVmZjE0MzZhM2I1YjliOGVmOWJiMzY1YTNjZTQxZGM0

• For information on resetting integration access, see: Perform a hard policy reset for all your integrations.

After you've made any changes, it will take approximately two hours for the changes to propagate and take effect.

If you’ve never accessed Expert on Demand, we offer a 60-day trial for up to five supported devices. The trial window starts on adding the first device. The availability of the trial feature for the organization, as well as the trial-period start indication, is conveyed through banners in the Control Hub device administration page. At the end of trial period, any added devices are moved to an expired state, unless you’ve purchased an Expert on Demand device license subscription (the trial also ends immediately upon purchase of a subscription).

For existing organizations that have already added one or more Expert on Demand devices to their Control Hub account (either with or without an Expert on Demand device license subscription), there is no separate trial period offered. However, if your organization has added a greater number of devices than their purchased subscription licenses count, then those additional devices are added to a 60-day trial period. No additional trials would be offered to existing orgs.

Onboarding new devices

For more information on adding devices, see the corresponding entries in the Admin guide tab.

Check Device license and subscription status

When you’re viewing your list of devices in Control Hub, the ‘Status’ field indicates the current license status of each added device.

To view the Expert on Demand device license and subscription status for each of your devices:

1. Login to Webex Control Hub using your administrator credentials.

1. Select Devices and then select the XOD Devices tab.
2. The version of the Expert on Demand app on the device is indicated in the Status column of the device list:

   

The available statuses are:

• Trial – indicates that the device is associated against a trial license.
• Paid – indicates that the device is associated against one of the paid subscriptions.
• Expired – indicates that the license associated against the device has expired.

There are banners displayed on the XOD Devices page for any upcoming license or subscription expiration occurring within the next 28 days. Similarly, the license expiration indicators are also shown at the device-level adjacent the Status field for each device, mentioning the indicating the month and year of the license expiration. The expiration date starts from the oldest-added device first.

The Expert on Demand application is not usable on unlicensed devices. For devices that have license status as expired, there is a 60-hour grace period offered during which the Expert on Demand app can be used. After completion of the said grace period, the XOD app won’t be usable if the device still doesn’t have a valid license.

License Usage Summary

The Learn More text displayed next to the available license count, shows a license usage summary popup. When the trial window is running for an organization, this summary displays the information related to your trial. If your organization has purchased an Expert on Demand device license subscription, then the summary indicates the number of purchased licenses, in-use licenses, and available licenses:

Bonus device licenses

Cisco is currently offering an additional increase in licenses equal to ten percent of the number of your existing licenses if you’ve purchased an Expert on Demand license subscriptions. The exact count of those additional bonus licenses is also indicated in the summary:

Check the Expert on Demand client version

To view the Expert on Demand app version for each of your devices:

1. Login to Webex Control Hub using your administrator credentials.
2. Select Devices and then select the XOD Devices tab.
3. The version of the Expert on Demand app on the device is indicated in the Version column of the device list:

   

You can easily add multiple devices to your Expert on Demand registry using simply formatted Comma Separated Value (CSV) files.

To bulk add devices to the Expert on Demand registry:

1. Under Management in the left nav, select Devices and then select the XOD devices tab. Click Add Device.
2. Choose whether you wish to assign the devices to an Existing User or a Workspace and then select Import/Upload CSV file.

   

3. In the Bulk add devices dialog, click Download to download a sample CSV template.

   

4. Fill in the fields in the sample CSV file:
   • serialNumber: The serial number of the device. Required.
   • deviceModel: The model of the device. Required.
   • deviceName: The name of the device. Optional.

   The supported devices are:

   • RealWear HMT-1
   • Google Glass 2
   • RealWear Navigator 500

   The entries in the device model column must exactly match one of those names (ignoring case).

   An example CSV file:

   

5. After you’ve created your CSV file, click Choose a file and navigate to it, select the file, and click OK to upload it to the server.

   

6. Once the file is uploaded, click Import to perform the file import.

   

   If the system finds any errors such as duplicate serial numbers, formatting errors, or unknown devices, a dialog is displayed. Correct the errors and reupload the files.

   

7. If no errors are found the devices are added to the XOD registry. Navigate to the XOD Devices tab to see the newly added devices.