You can use Webex Edge for Devices to link your on-premises devices to the Cisco Webex cloud service. This gives you access to select cloud features, while your registration, device management, calling, and media services remain on-premises. You can manage cloud services and get device diagnostics from them in Webex Control Hub.

Currently Webex Edge for on-premises devices has the following features and functionality:

You can also enable:

To learn more about the security aspects related to Webex Edge for Devices, read the Webex Edge for Devices Security Paper.

Prerequisites and Limitations

Prerequisites
  • Software version CE9.14.5 or later

  • CE software supporting strong encryption is required

    • SX and MX Series: Encryption key can be issued upon request, except for countries where Cisco isn’t allowed to export encryption. Contact your Cisco licensing representative to acquire a key.

    • Desk Pro, Room Series, and Webex Boards: Encryption key is installed before shipping and can't be added afterward.

    • DX70 and DX80: Encryption key is available by default.

  • Unified CM or Expressway registration

  • Unified CM version 11.5(1) SU3 or 12.5(1) and later. 12.0(1) is not supported.

  • For Expressway, you need HTTPS connectivity on your devices for the Device Connector tool

  • Control Hub admin access

  • Cisco Collaboration Flex Plan

  • Cisco Webex Device Connector

  • *.identrust.com must be allowed for certificate verification


Starting in March 2021, Cisco Webex is moving to a new Certificate Authority, IdenTrust Commercial Root CA 1. Due to this change, customers who are managing their device software upgrades manually must upgrade their devices to minimum CE 9.14.5 and preferably CE 9.15 at the earliest in order to be supported by Webex Edge for Devices.

Failure to upgrade results in devices losing cloud connectivity and loss of all related functionality. This includes Control Hub Management, Analytics, Hybrid calendaring amongst other features. Your ability to connect and use your on-premises SIP infrastructure will not be impacted. Additionally, devices on unsupported versions lose the ability to be linked to the Webex cloud using the Webex Device Connector.

In general, for cloud connected software, we support a specific device software up to 6 months after its release date. After upgrading, we also recommend customers to consider configuring their devices to allow automatic cloud upgrades through Webex Control Hub.


Even though media is not passing through Webex cloud (unless Webex optimized experience is enabled), you need to enable the same firewall configurations that apply for fully cloud-registered devices. Read more about media and network requirements in the Network Requirements for Webex Services article.
Limitations
  • Enabling Hybrid Calendar on a device linked via Webex Edge for Devices disables TMS calendar on that device, as only one calendar source is supported at a time.

  • Webex Edge for devices registers devices as shared mode devices on Control Hub.

1

From the customer view in https://admin.webex.com, go to Devices and select Resources to find a link to the Device Connector tool. To read more about the tool, see the Cisco Webex Device Connector article.

2

After you have installed the Device Connector tool, select I want cloud features for my on-premises registered devices and click Link devices registered with Cisco Unified Communications Manager.

3

Enter the Host, Username (Standard AXL API Access username), and Password for your Unified CM and click Connect. If you have Unified CM with public signed certificates, make sure those are valid or click Proceed without certificate validation.

The Device Connector retrieves the name and description of the Unified CM configured devices. The Contact Info Name becomes the name for the Workspace the device is connected to. If there is no Contact Info Name set, the System Unit Name or MAC address is used.


 

If you want to change the device name, you can do it from Unified CM.

4

Click Link All to link all of the listed devices. To link an individual device, click the Link button next to it.

Device Connector sends the device information to your Webex organization, and the Webex Identity Service creates activation codes for all devices. Unified CM applies the activation code to the devices and the devices link to your Webex organization.

When the device is linked to Cisco Webex cloud services, you can click the device name to open the device page directly in Control Hub.

If the device says Link Pending, it isn't linked yet. The activation code is provisioned from Unified CM. The system attempts to link to the device for 7 days until the activation code expires. If the device is available during that time, it gets linked.

1

From the customer view in https://admin.webex.com, go to Devices and select Resources to find a link to the Device Connector tool. To read more about the tool, see the Cisco Webex Device Connector article.

2

After you have installed the Device Connector tool, select I want cloud features for my on-premises registered devices and click Link devices using CSV or Cisco TMS Overview Export files.

3

Browse to the file on your computer and open it.

To create the file from TMS, export a System Overview report and only select the Network Settings > Hostname system parameter. Manually add columns for Username and Password.

For the CSV file you need to create columns for Address, Username, and Password.


 

The tool uses Contact Info Name for the Workspace name. If one isn’t available, the System Unit Name or MAC address is used. If no name is found for the device, click the name field to enter one.

4

Click Link All to link all of the listed devices. To link an individual device, click the Link button next to it.

Device Connector sends the device information to your Webex organization, and the Webex Identity Service creates activation codes for all devices. The activation codes are sent to the devices through the API. HTTPS must be enabled for this to work.

When the device is linked to Cisco Webex cloud services, you can click the device name to open the device page directly in Control Hub.