You can use Webex Edge for Devices to link your on-premises devices to the Cisco Webex cloud service. This gives you access to select cloud features, while your registration, device management, calling, and media services remain on-premises. You can manage cloud services and get device diagnostics from them in Webex Control Hub.

Currently Webex Edge for on-premises devices has the following features and functionality:

You can also enable:

To learn more about the security aspects related to Webex Edge for Devices, read the Webex Edge for Devices Security Whitepaper.

Prerequisites

  • Software version CE9.12 or later. For customers that have already linked devices running CE9.10, Webex Edge for Devices will continue working.

  • Encrypted version of CE software

  • Unified CM or Expressway registration

  • Unified CM version 11.5(1) SU3 or 12.5(1) and later. 12.0(1) is not supported.

  • For Expressway, you need HTTPS connectivity on your devices for the Device Connector tool

  • Control Hub admin access

  • Cisco Collaboration Flex Plan

  • Cisco Webex Device Connector

Limitations

  • Enabling Hybrid Calendar disables TMS calendar. Only one calendaring source is supported at a time.

  • Webex Edge for devices registers devices as shared mode devices on Control Hub.

1

From the customer view in https://admin.webex.com, go to Devices and select Resources to find a link to the Device Connector tool. To read more about the tool, see the Cisco Webex Device Connector article.

2

After you have installed the Device Connector tool, select I want cloud features for my on-premises registered devices and click Link devices registered with Cisco Unified Communications Manager.

3

Enter the Host, Username (Standard AXL API Access username), and Password for your Unified CM and click Connect. If you have Unified CM with public signed certificates, make sure those are valid or click Proceed without certificate validation.

The Device Connector retrieves the name and description of the Unified CM configured devices. The Contact Info Name becomes the name for the Workspace the device is connected to. If there is no Contact Info Name set, the System Unit Name or MAC address is used.


 

If you want to change the device name, you can do it from Unified CM.

4

Click Link All to link all of the listed devices. To link an individual device, click the Link button next to it.

Device Connector sends the device information to your Webex organization, and the Webex Identity Service creates activation codes for all devices. Unified CM applies the activation code to the devices and the devices link to your Webex organization.

When the device is linked to Cisco Webex cloud services, you can click the device name to open the device page directly in Control Hub.

If the device says Link Pending, it isn't linked yet. The activation code is provisioned from Unified CM. The system attempts to link to the device for 7 days until the activation code expires. If the device is available during that time, it gets linked.

1

From the customer view in https://admin.webex.com, go to Devices and select Resources to find a link to the Device Connector tool. To read more about the tool, see the Cisco Webex Device Connector article.

2

After you have installed the Device Connector tool, select I want cloud features for my on-premises registered devices and click Link devices using CSV or Cisco TMS Overview Export files.

3

Browse to the file on your computer and open it.

To create the file from TMS, export a System Overview report and only select the Network Settings > Hostname system parameter. Manually add columns for Username and Password.

For the CSV file you need to create columns for Address, Username, and Password.


 

The tool uses Contact Info Name for the Workspace name. If one isn’t available, the System Unit Name or MAC address is used. If no name is found for the device, click the name field to enter one.

4

Click Link All to link all of the listed devices. To link an individual device, click the Link button next to it.

Device Connector sends the device information to your Webex organization, and the Webex Identity Service creates activation codes for all devices. The activation codes are sent to the devices through the API. HTTPS must be enabled for this to work.

When the device is linked to Cisco Webex cloud services, you can click the device name to open the device page directly in Control Hub.