Changes to Supported Windows Operating Systems

In the October 2021 (41.10) release, the minimum supported Windows operating system will change to Windows 10.We will no longer provide bug fixes or updates for earlier operating systems. To have the best experience possible, plan to upgrade your operating system.

In the January 2022 (42.1) release, Cisco Webex will officially end of life support for Windows operating systems earlier than Windows 10. At that time, you will no longer be able to sign in to the Webex app using any earlier operating systems.

System Requirements

Review these system requirements to verify that you can use Webex on your computer, mobile device, or web browser.

Keep in mind that we don't support using Webex with pre-release or early release programs, such as the Apple Beta Software, Windows Insider Program, Google Android Beta, or any other similar programs.

The performance of the Webex app may also be influenced by other factors, for example: network connectivity or other applications on your devices.

  • Windows PCs Recommended Minimum System Requirements

    These requirements are continuously reviewed and may be revised.

  • Mac Recommended Minimum System Requirements

    These requirements are continuously reviewed and may be revised.

    • MacOS 10.12 and later on a supported Mac. .

    • M1 chip or Intel CPU-based (4 GB of RAM minimum recommended).

  • iPhone and iPad—iOS 13.7 and later, and iPadOS 13.7 and later.

  • Android Smartphones—Oreo 8.0 and later (3GB of RAM required).

  • Web—Last two major releases of one of these browsers: Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge on computers running Windows, Mac, or Linux.

    You can only use the calling and meetings features from the Webex for Web app using Firefox, Chrome, and Safari.

  • Chromebook—The messaging, basic calling, and meetings features from Webex for Android are supported.

Support Policy

Webex is proactively tested against versions of supported platform operating systems (OS): Windows, Mac, iOS, and Android. Compatibility and support for new OS versions is being provided in the following manner:

  • Compatiblity—We proactively monitor upcoming OS versions and validate Webex for compatibility with OS Beta releases. Our best effort is made to address any blocking issues or incompatibilities discovered during testing.

    Example: iOS 14 is planned to be released in September 2020. The current version of Webex for iOS is validated for compatibility with iOS 14 Beta versions. If blocking issues are discovered, they're fixed and released in an updated version of Webex for iOS before the iOS 15 GA release date. If no blocking issues are discovered, the current Webex version is considered compatible with iOS 15.

    Fixes are incorporated as per the Cisco support and maintenance policy.

  • Support—Once a new OS version is officially released, OS verification tests are performed using the latest version of Webex on the newly released version of the OS. Any discovered issues are addressed as part of the next regular feature or maintenance Webex release.

    Example: iOS 14 is released in September 2020. OS verification tests of the latest Webex for iOS are performed with the released iOS 14 GA version. Any found issues are addressed in the next release Webex release. Webex is designated as supporting iOS 14.