When you get started with your organization in Control Hub, we recommend adding users to join Webex Meetings and Webex Teams by entering their email addresses. Encourage them to use the services you provide, and submit feedback. At any point, you can always add more users.

We recommend that you use the latest desktop version of Google Chrome, Microsoft Edge, or Mozilla Firefox to access Control Hub. Other browsers may produce unexpected results.


Control Hub doesn't support Internet Explorer.


Control Hub supports Microsoft Edge Version 79.0.309.71 (Official build) (64-bit) and later.

Control Hub is not designed for mobile devices.

Get Started

Use Control Hub to manage your users, services, and devices. After your organization is created, you receive an email to get started on using the administrative functions on Control Hub.

Click the Activate link to access Control Hub. The email address the activation email was sent to is used to sign in, where you'll be prompted to create your administrator password.

First Time Wizard for Trials

After you sign in, the setup wizard automatically starts if you are in a trial. After accepting the terms and services agreement, you can review your services. You can set up your Webex Meetings, Webex Teams, Calling, or Care services.

Overview

When Control Hub loads, you can review your settings on the Overview page. You can view your view the licenses across all your services. Administer licenses to users, and see notifications to stay updated with new functions to set up in Control Hub.

Add Users to Your Organization

Now that you have set up your services, you're ready to add people from your company directory. Go to Users, and then click Manage Users.

Choose one of the available methods to add users. Depending on the number of users that you want to add, we recommend that you use:

  • Manually Add or Modify Users if you have a small organization so you can add up to 25 users at a time.

  • CSV Add or Modify Users if you have a medium-to-large sized organization of more than 25 people.

  • Directory Synchronization if you have a large organization with existing Active Directory user accounts. You can automatically synchronize your directory on a scheduled basis instead of manually adding or removing accounts in Control Hub.

Assign Services to Users

After adding users, you can assign various Webex services to them.

While you can edit the services for an individual user, it can be more efficient to edit multiple user's services at once.

To edit multiple users' services, go to Users, click Manage Users, select Export and import users with a CSV file, and then click Export.

In the file that you download, simply add True for the services you want to assign to each of your users.

Import the completed file, click Add and remove services, and then click Submit.

Set Up Single Sign On (SSO) for Users

Webex Teams uses basic authentication. You can choose to set up SSO so that people only authenticate once.

Go to Settings, scroll to Authentication, click Modify, and then select Integrate a 3rd-party identity provider. Continue through to download, edit, and reimport a metadata file that users must get signed by a certificate authority, and then click Save.

Manage Your Sites

You can add a site to your organization and manage Webex services from Control Hub.

If you already have sites to change services for, or to view your sites, go to Services > Meeting > Sites to view a list of your Webex sites.

Add Workspaces to Your Organization

You can add workspaces to your organization if you have shared devices that are not assigned to specific users. After adding a device, Control Hub will generate an activation code that you must enter into your device to link it to Control Hub.

Configure Webex Services

If Message, Meeting, Call, or Care is provisioned for your organization, you can configure the settings for each service by going to Services and select Settings for the service you want to configure.

You can also configure specific Webex Meetings sites by going to the Meeting section and selecting Sites. Choose the site to configure and then click Configure Site.

Set Up Hybrid Services

You can set up and enable Hybrid Services for your Webex sites, as a way of enhancing and streamlining your users' experiences. Use the Hybrid Services guides to plan for, deploy, and troubleshoot each service for your organization.

Manage Devices in Organization

You can add devices to your organization, and assign them to either individual users or shared workspaces. To make it easier to organize and search for devices later, you can group devices with tags. After adding a device, Control Hub will generate an activation code that you must enter into your device to link it to Control Hub.

If there are a lot of devices within your organization, you can also search for devices.

Use Analytics to Track Site and Service Usage

You can also use the Analytics section on Control Hub to see how your users use your Webex site and services. Go to Analytics, and select the service that you want to receive data for.

Within Meetings, you can use classic reports to receive data on Webex Meetings, Webex Events, Webex Training, and Webex Support. You can also use metric analytics to see how your users interact with Webex Meetings.

Troubleshooting in Cisco Webex Control Hub

If any issues come up with a Webex service, you can go to the Troubleshooting section to quickly see which meetings and users are experiencing problems. The faster you're able to troubleshoot Webex Meetings, the faster you can get back on track.

You can check the statuses of various Webex services by going to Troubleshooting and selecting Status.

Adjust Settings

You can upload your organization logo to enhance your users' experience with Cisco applications by going to Settings and scrolling to the Branding section. Upload your own logo by choosing Use your own logo and clicking the blank field. See Configure Branding for Your Webex Site for more advanced branding configurations.

If you are planning on providing support for your users, you can go to Settings and scrolling to the Support section. Enter in custom problem reports or help site URLs so your users can submit issues regarding your Webex site.

Use Onboarding Data

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