The Webex Teams app installs to the same system folder every time it's updated to a new version.


To view what version of the Webex Teams app is installed, see Find Your Webex Teams App Version.

Installing

To install the Webex Teams app, users don't need to have administrator access privileges on their machine.

Webex Teams can be installed either per machine or per user and can be installed by users or IT administrators. When users install Webex Teams they can download the app and then open the WebexTeams.msi file to install it. The browser automatically detects if the users operating system is 32-bit or 64-bit and downloads the correct version of theWebex Teams app. By default, the app is installed in the following folder %LocalAppData%\Programs\Cisco Spark.

Administrators, can run the installer with additional privileges and then they can choose per machine installation and the installation directory.

As an administrator, if you want to access a specific version of the app, use the following options:

For bulk installations, you can use the MSI file with a third-party distribution mechanism to bulk install Webex Teams to select users or computers.

When you install Webex Teams with the MSI file, you can add the following command line parameters. When you use the ALLUSERS=1 property to specify a per machine installation, you must have administration access privileges.

  • ACCEPT_EULA

    You can choose to accept the end user licence agreement for users and users won't get a prompt to accept the end user licence agreement. For example: msiexec /i c:\work\WebexTeams.msi ACCEPT_EULA=TRUE ALLUSERS=1.


    The end user license agreement is not displayed if either of the following registry entries are set to eula-disabled

    • HKEY_LOCAL_MACHINE\Software\CiscoCollabHost\Eula Setting

    • HKEY_LOCAL_MACHINE\Software\WOW6432Node\CiscoCollabHost\Eula Setting

  • EMAIL

    You can specify an email for a user and Webex Teams uses the email to sign that user in to the Webex Teams app. When your organization uses an authentication method, for example Kerberos, the user is automatically signed into Webex Teams. For example: msiexec /i c:\work\WebexTeams.msi EMAIL=acassidy@example.com ALLUSERS=1.

  • INSTALL_ROOT

    Choose a different folder to install the app using a command line parameter. For example: msiexec /i c:\work\WebexTeams.msi INSTALL_ROOT="C:\Program Files" ALLUSERS=1.

  • DELETEUSERDATA

    By default, when you run the installer to update the Webex Teams app, any user database or log files are retained. If you want to remove these files you can include the command line parameter: DELETEUSERDATA=1. For example, msiexec /i c:\work\WebexTeams.msi DELETEUSERDATA=1 ALLUSERS=1.

Running the App

Webex Teams has its own automatic update solution that is independent from the Windows operating system. The app can automatically update without the knowledge of the Windows operating system, so the installed version of the app may be different from the version the user sees while using the app.

Upgrading Automatically

When Webex Teams is running, it periodically checks to see if there is a newer version available. When a newer version becomes available, the app automatically downloads the new version and stores it in a folder under the users profile. For example C:\Users\<username>\AppData\Local\CiscoSparkLauncher.

Users can access the updated version of the app by either restarting the app or clicking , indicating that an update is available.

Updated copies of the application are stored in this folder, including the current version. This way, if an upgrade fails, the app can fall back to a previous version.

Uninstalling

To uninstall the app use msiexec /x WebexTeams.msi.

Installing

To install the Webex Teams app, users don't need to have administrator access privileges on their machines.

After users download Webex Teams, they double-click the WebexTeams.dmg file to install it. By default, the Webex Teams app is installed in the Applications folder, however users can drag and drop the Webex Teams app to any other directory.


To view what version of the Webex Teams app is installed, see Find Your Webex Teams App Version.

Running the App

The app has its own auto-update solution, independent from the operating system's installation mechanism. The app is only installed once using the operating system mechanism. After that, the app automatically updates without the knowledge of the operating system. Therefore, the installed version of the app might be a different version than the one you see while using the app.

Upgrading Automatically

When the app is running, it periodically checks to see if there is a newer version available. The app automatically downloads the new version and stores it in a folder under the user's folder. For example, ~/Library/Application Support/Cisco Spark/Webexteams_upgrades

A user can access the updated version of the app by either restarting the app or clicking , indicating that an update is available.

A previous version of the app will continue to exist until it determines that the new version has run successfully. This way, if an upgrade fails, the app can fall back to a previous version.

Uninstalling

To uninstall Webex Teams, go to the Applications folder and drag Webex Teams to the trash.