Outbound Call Types

This is a list of different outbound call types available for Webex Calling in Control Hub:

  • Internal Calls—are calls within your own company. It includes calls to others within your own site and to other locations as well. You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second or third.

  • Local Calls—are calls placed to your local calling area. You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second or third.

  • Toll Free Calls—are calls to a telephone number that is billed for all arriving calls instead of incurring charges to the originating caller, usually free of charge from a landline. You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second or third.

  • Long Distance Calls—are calls within your country of origin, but outside of your local area code. You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second or third.

  • International Calls—are calls to locations outside of the Long Distance areas that require an international calling code before the number is dialed. You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second or third.

  • Operator Assistance Calls—are any calls starting requiring Operator Assistance. You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second or third.

  • Chargeable Directory Assistance Calls—are calls to Directory Assistant companies that require a charge to connect the call. You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second or third.

  • Special Services I and Special Services II are calls to carrier-specific number assignments to special services or destinations. You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second or third.

  • Premium Services I and Premium Services II are used to provide information or entertainment for a fee charged directly to the caller. You can choose to Allow, Block, require an Authorization Code, or Transfer to first, second or third.

Configure Outgoing Calling Permissions

1

From the customer view in https://admin.webex.com go to Users and select the user that you want to configure outgoing calling permissions for.

2

Select Calling and choose Advanced Call Settings.

3

Select Calling Permissions, and choose Outgoing Calls.

4

Turn on the Outgoing Calls switch and choose what Call Types or Other Settings you want to update.

5

Select Save.

Configure Incoming Calling Permissions

1

From the customer view in https://admin.webex.com go to Users and select the user that you want to configure incoming calling permissions for.

2

Select Calling and choose Advanced Call Settings.

3

Select Calling Permissions, and choose Incoming Calls.

4

Turn on the Incoming Calls switch and choose the settings you want to update.

5

Select Save.