Webex AI Agent

Quickly build and use voice and digital AI agents to handle customer inquiries.

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Webex AI Agent

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Get to know Webex AI Agent

Unlock the potential of AI Agent - where innovation meets inspiration.

What is Webex AI Agent?

The new Webex AI Agent delivers a true self-service experience by combining conversational intelligence across voice and digital channels with real-time automation for more authentic, human-like interactions.

What is Webex AI Agent?

Understand AI Agent types

Autonomous Agent

Make informed choices based on available information and predefined rules. Automate repetitive or time-consuming tasks.

Access and use a knowledge repository to provide informative and accurate answers to user queries.

Scripted Agent

Perform specific tasks that are clearly defined and structured.

Respond to questions based on a user-created training corpus, which is a collection of examples and answers.

Watch a demo

With Webex AI Agent, you can quickly set up and use voice and digital AI agents to tackle customer inquiries. Watch a sample demo showing how to create your own autonomous AI agent.

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Request a personalized demo

Get in touch with our team of experts to learn more about what Webex AI Agent can do for your business.

Webex AI Agent documentation

Dive into AI Agent setup with our interactive guides.

Build your AI Agent in minutes

Carlos from the Cisco customer experience solution consulting group, will take you through setting up an AI agent using the autonomous appointment scheduling template.

Build your AI Agent in minutes