Configure call intercept for a location in Control Hub

1

From the customer view in https://admin.webex.com, go to Services > Calling > Locations.

2

Select the location you’d like to configure for Location Intercept.

3

Toggle to enable Call Intercept.

4

Under Incoming Calls, choose Allow all incoming calls or Intercept all incoming calls.

5

If you choose Intercept all incoming calls, choose the features you need:

  • To send location calls to the individual user’s voicemail, check the Send all calls to voicemail check box.

    When choosing Announcements, select the default greeting, or upload a custom audio greeting from the drop-down menu, and then click Upload File.


 

The audio (WAV) file must meet specified requirements.
6

Under Phone Number Announcements, choose from the following options, and enter the number re-directs:

  • Play new number announcements—this is the number that will be announced to the caller as the new number to call. This can be an internal company number or extension, or a valid e164 external PSTN number.

    Transfer on '0' to this phone number—the caller is transferred to the number entered when 0 is pressed.


 

If both of these options are checked, it’s possible to enter two different numbers for each option, but this will result in a misleading announcement message.

Example, if the Play new number announcements is set to 1111 and the Transfer on '0' to this phone number to 2222, callers will hear the message "The number you are trying to reach is out of service. The new number is 1111. Press 0 now if you wish to be transferred to the new location." In this case, pressing '0' will send callers to 2222 rather than 1111.

7

For Outgoing Calls, choose from the following:

  • Intercept all outgoing calls—when the user attempts an outgoing call, they will hear a message telling them their line is out of service.

  • Allow only national outgoing calls—a user from the intercepted location will only be allowed to make national calls.

  • Transfer intercepted calls to a phone number—any outgoing call that a user from the intercepted location makes is transferred to a designated number.

8

Click Save.