Provisioning and Subscription Statuses in Control Hub

The Provisioning Status column in the Customers tab tells you which services need your attention. If a subscription has multiple services, the status of the service that's most important is shown in the column.

• Provisioned—The service set up is successful, and you can now assign service licenses to your users.

• Provisioning—The service is being set up for your organization to use.

• Manual Provisioning (Cisco)—The service is waiting for Cisco to complete the service set up.

• Manual Provisioning (Partner)—The service is waiting for your service provider to complete the service set up.

• Awaiting Provisioning Details—The admin of your organization has to complete the service set up in Control Hub to start the provisioning process.

• Unable to Provision—The service encountered an error during the set up. Contact Cisco Support for more help.

The Subscription Status column tells you if a customer's subscription is active, if it's a trial account, if it's about to expire, or if it has been suspended.

• Active—The customer has an active subscription.

• Suspended—The customer hasn't paid for or renewed their subscription.

• Expires within 30 days—The customer's subscription expires within 30 days.

• Expires within 60 days—The customer's subscription expires within 60 days.

• Trial Active—The customer has an active trial.

• Trial Expires within 30 days—The customer's trial subscription expires within 30 days.

• Trial Expires within 60 days—The customer's trial subscription expires within 60 days.

• Trial Expired—The customer's trial has expired.