Webex App only supports the most recent Cisco Headset firmware version. When you connect your headset, Webex App checks the firmware version and notifies you if there is a new firmware version to install. After the upgrade, the app notifies you that the upgrade is complete. the app won't begin the upgrade process if your headset is already upgrading through another Cisco client.

Cisco Unified Communications Manager (Unified CM) administrators can restrict headset upgrades to Unified CM sources. Check with your administrator if you aren't able to upgrade your headset through Webex App.

For the latest Cisco Headset 500 Series release information, see Cisco Headset 500 Series Release Notes.

For the latest Cisco Headset 700 Series release information, see Cisco Headset 700 Series Release Notes.

1

Open your Webex App.

2

Connect your headset to your computer with the included USB cable.

3

Click Update. The window shows your upgrade progress.