The 'Forgot your password' page always confirms that a password reset email is sent even if the email address is not registered for a host account on the Webex site. This is due to a security change that was made so that valid host accounts cannot be identified.

Note:

• Use a registered host account email address if you have not received the password reset email.
• Check your junk folder. You should search for an email from messenger@webex.com.
• Configure the spam filters of your email account to allow inbound messages from webex.com.