Was this article helpful?
Thanks for your feedback.
Cisco Webex and 3rd Party Support Utilities
Feedback?A list of all Webex built and 3rd party support utilities that are commonly used to troubleshoot Webex issues.
Cisco Webex Utilities and Drivers:
- Mac Webex Meeting Application Uninstaller
- This utility uninstalls all Cisco Webex applications on your Mac.
- Meeting Services Removal Tool
- This executable manually removes all Webex related folders and files (including AA/RA/NBR) from your (Windows 7 and later) system.
- Remove Webex TFS
- This batch file removes the TFS installation for all Webex services.
- Network Trace Logger
- A trace utility used for case escalations related to DNS/latency/network issues.
- WBX Tracer
- This utility gathers logs in a live session related to "in-meeting" issues. It is used for diagnosing various meeting issues like application crashing, teleconference issues, and meeting connection issues (chat, polling, multimedia, NBR).
- WBS Trace Grabber
- This is a utility used to gather data once a meeting is no longer in progress.
- Mac Log Tool
- This is a utility used to gather data once a meeting is no longer in progress.
- WDL Installer/Uninstaller
- This file is used to manually install/uninstall the Webex Document Loader which is required for document sharing and remote printing.
- Webex Java Applet Removal Utility
- Removes Webex Java Applets along with some certificates specific to Webex.
- WRF2WMV Converter
- This utility allows a user to convert multiple WRF files into WMV file format in one batch. After installation, additional usage details can be found in a README file in the installation directory.
- Cisco Webex Audio Driver Package Download for Mac
- This is a special audio driver package used to allow admins to pre-install the drivers on the end-user computers.
3rd Party Utilities:
- Process Monitor
- A utility for issues where real-time file/registry/process activity needs to be captured.
- Webcam Diagnostics
- This is a webcam diagnostic application used for troubleshooting issues with webcams not working in a Webex meeting.
- Windows Debugging Tool
- This Microsoft utility is used to gather Windows logs generated during application crashes.
- Wireshark (Ethereal)
- This utility captures data for complex network connectivity type issues.
- Charles Web Debugging Proxy
- This utility is used to perform HTTPS captures.
Was this article helpful?
