Capture Webex Tracer Logs in Microsoft Windows
The Webex Tracer (also known as WBX Tracer) is a utility that captures Webex join, in-meeting, and desktop app events that can be used for troubleshooting many issues.
Download either the Webex Tracer 32-bit or Webex Tracer 64-bit utility depending on your computer.
Perform the following steps:
- Extract the contents of the ZIP file
- Double-click the wbxtracer.exe file. Allow it to run during the next steps.
- Start/join your meeting and replicate the issue
- Once the issue has been replicated, go to the wbxtracer utility and save the file (either through the folder icon at the top right or by clicking CTRL+S)
Once you have the file, you can provide it when contacting technical support.
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