How Do I Increase Personal Recording Storage Limit?
To increase your Webex Personal Recording Storage Limit, you can consider deleting unnecessary recordings, upgrading your Webex plan if available, or transferring recordings to an external storage or cloud service for more space. The exact method depends on the specific options offered by Webex.
ANSWER
Please contact our Sales Team if you need additional storage or want to upgrade your service.
The default storage space for your Webex site, including all users, is 1 GB. This space is used for storing recordings and files uploaded by hosts.
This issue can be resolved by deleting unneeded Network-Based Recordings or by a Site Administrator increasing the storage allocation for your host account.
- To delete recordings, see Delete or Recover Your Own Cisco Webex Recordings (NBR)
- To determine how much storage space is used on your Webex site, generate a Storage Usage Report, see View Storage Usage Reports
Follow the steps below to increase the storage allocation:
To increase the storage allocation for individual hosts:
- Sign in to Control Hub.
- Navigate to the Management section and select the User.
- Choose Meetings > Site.
- In the Advance settings, locate the Additional recording storage field within the My Webex section.
- Enter the desired additional storage amount for the user.
- Click Update to apply the changes.
To increase the storage allocation for all hosts:
- Sign in to Control Hub.
- Navigate to Services > Meeting.
- Select the Webex site, and then click on Common Settings.
- Open the Site Options menu.
- Navigate to the Storage under the Personal Recording Storage Limit option and enter the new amount of storage available to users in the My Webex Standard or My Webex Pro field, depending on which type the site's host accounts are configured with.
- Notes:
- You can determine which field to enter the value in by modifying a host account (Refer to the For individual hosts section above).
- Disabling the 'Personal recording storage limit' option will allow hosts to use up to the maximum available storage on a site.
- If you need to increase the storage available on your Webex site, you can contact the Cisco Webex Sales team to discuss site storage options. For help: How Do I Contact Webex Sales?
- If the Personal recording storage limit option is enabled, and the value in the My Webex Standard or the My Webex Pro field is 0, either disable the Personal recording storage limit option or enter a 1 into the respective field.
- Notes:
- Click Save.
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