Your New Cisco ATA 191 and 192

Your analog telephone adapter (ATA) allows you to connect an analog device, such as an analog phone or fax machine, to your network. The connected device can then function like the IP phones in your network.

Your new analog telephone adapter (ATA) has two interfaces:

  • Two RJ11 ports for analog devices

  • An RJ45 port for Ethernet

Light-emitting diodes (LEDs) on the ATA provide status.

You'll perform these tasks:

  • Install your ATA with the components in the box.

  • Activate your analog device.

    Devices need to be on the minimum firmware of 11-1-0MPP0414-004.

  • If you need to reset your device, ask your administrator to use Control Hub to do so. Do not use the RESET button on the back of your ATA unless your administrator tells you to.

Devices Associated with Your ATA

Use your ATA to connect these types of devices to your network:
  • Analog phones

    • Analog phones have no softkeys.

    • The information that analog phones display depends on the model you have.

    • You use the phone’s flash button for hold, resume, transfer, and conference.

  • Analog telephony voice devices

    • The ATA supports analog telephony voice devices, such as overhead paging adapters and answering machines, that emulate a regular phone.

  • Overhead paging systems

    • Overhead paging systems provide alarms and public-address announcements in buildings.

  • Fax machines

    • Use a fax machine directly with an ATA. Don’t connect an extension to a fax machine, and don’t use the fax machine with a splitter.

    • To reduce fax failures, use overseas mode, if available; if not, set the fax machine transmission speed to low.

    • Data devices, such as facsimile machines and modems, may not function optimally. For the best fax and modem performance, continue to use a dedicated PSTN line.

Cisco ATA 191 Hardware

The ATA 191 and ATA 192 are compact, easy to install devices.

The unit provides these connectors:

  • 5V DC power connector.

  • Two RJ-11 FXS (Foreign Exchange Station) ports—Your ATA has two RJ-11 ports that work with any standard analog phone device. Each port supports either voice calls or fax sessions, and both ports can be used simultaneously.

  • One WAN network port—An RJ-45 10/100BASE-T data port to connect an Ethernet-capable device to the network.

The ATA network port performs autonegotiation for duplex and speed. It supports speeds of 10/100Mbps and full-duplex.

ATA 191 and ATA 192 Top Panel

The following figure shows the different LEDs and buttons found on the top of your ATA.

Figure 1. ATA 191 and ATA 192 Top Panel

Table 1. ATA 191 and ATA 192 Top Panel Items



Power LED

Steady green: System booted up successfully and is ready for use.

Slow flashing green: System is booting up.

Fast flashing green three times, then repeats: System failed to boot up.

Fast flashing green: The LED behaviour occurs in the following situations:

  • System detects a factory reset.

    To perform a factory reset, press and hold the RESET button for about 10 seconds.
  • A factory reset is performed successfully.

Off: Power is off.

Network LED

Flashing green: Data transmission or reception is in progress through the WAN port.

Off: No link.

Phone 1 LED

Phone 2 LED

Steady green: On hook.

Slow flashing green: Off hook.

Fast flashing green three times, then repeats: The analog device failed to register.

Fast flashing green: A factory reset is performed successfully.

Off: The port is not configured.

Problem Report Tool (PRT) Button

Press this button to create a problem report using the Problem Report Tool.


This button is not a power button. When you press this button, a problem report is generated and uploaded to a server for the system administrator.

Problem Report Tool (PRT) LED

Flashing amber: The PRT is preparing the data for the problem report.

Fast Flashing amber: The PRT is sending the problem report log to the HTTP server.

Solid green for five seconds, then off: The PRT report was sent successfully.

Fast flashing green: A factory reset is performed successfully.

Flashing red: The PRT report failed. Press the PRT button once to cancel the flashing, then press again to trigger a new PRT.

Problem Report Tool Button

The Problem Report Tool (PRT) button is on the ATA top panel. Press the PRT button, and a log file is prepared and uploaded to the server for troubleshooting your network.

You can instruct your analog phone users to press the PRT button on the ATA device to start the PRT log file process.

One of the following must be completed to upload the PRT log file from the ATA:
  • Set up the HTTP server to upload the PRT log file from the ATA.

  • Configure the customer support upload URL to best suit your needs, and apply it to the ATA.

ATA 191 and ATA 192 Back Panel

The following figures shows the different ports and buttons found on the back of your ATA.

Figure 2. ATA 191 Back Panel

Figure 3. ATA 192—Back Panel
Table 2. ATA 191 and ATA 192 Back Panel Items




To restart the ATA, use a paper clip or similar object to press this button briefly.

To restore the factory default settings, press and hold for about 10 seconds.

The LED behaviour for the factory reset:

  1. After you press and hold the button for about 10 seconds, the Power LED is fast flashing green.

  2. After the factory reset is performed successfully, all LEDs are fast flashing green for about 5 seconds.


Use an RJ-11 phone cable to connect an analog phone or fax machine.


Use an RJ-11 phone cable to connect a second analog phone or fax machine.

ETHERNET (ATA 192 only)

Use an Ethernet cable to connect your ATA to a device on your network, such as a computer.


Use an Ethernet cable to connect to the network.


Use the power adapter that was provided to connect to a power source.

Install Your New ATA 191 and 192

Your ATA comes with everything to power it up, connect it to the network, and set it up on your desk.

Before you begin

Before you begin the installation, make sure you have the following equipment:

  • Ethernet cable to connect to your network.

  • Analog phone or fax machine to connect to your ATA.

  • Phone cable to connect your phone.

  • Uninterruptible power supply (UPS) to provide backup power.


Connect the network cable to your network and to the NETWORK port on the ATA.


Connect the phone cable to the PHONE 1 port on the ATA and to your analog device (phone or fax machine).

If connecting a fax machine, connect it directly to the ATA. Do not connect an extension to a fax machine, and do not use a splitter.


(Optional) If you have a second analog device, connect the phone cable to the PHONE 2 port on the ATA and to your second analog device.


Connect the ATA power cable to the DC 5V POWER port on the ATA, and plug the power cable into your power source.

Automatically onboard or manually configure your ATA device

Your Cisco 191/192 ATA devices use EDOS to automatically onboard if they are provisioned with a MAC address in Control Hub. The automatic onboarding completes after the first factory boot or after each factory reset.

In certain circumstances, you must manually configure the Cisco ATA 191/192 to connect to the Webex Calling platform.

Before you begin

  • You may need to factory reset the ATA to start the manual onboarding process.

  • Once the Cisco ATA 191/192 manual reconfiguration is complete, any prior configuration settings on the device are overwritten, including the administrator password, and the device is only usable on the Broadsoft Broadcloud PBX network.

  • Return the device to the factory default configuration before using it on any network other than Broadsoft Broadcloud PBX.

  • Ensure the devices are on the minimum firmware of 11.1.0MSR2.1

Factory Default Instructions

Press and hold the reset button on the back of the ATA for 10 seconds. After releasing the ATA's LED's turn off. If your device is a 191, you can skip steps 1-4.

When you enable Remote Management you are asked to change the admin password. To change the admin password, go to Administration > User Logins > Admin. Enter the old password ("admin") and then enter the new password.


From a factory default baseline on a Cisco 192 ATA device, plug an Ethernet cable into to the Ethernet slot of the device.


Enter this IP address into your browser to be prompted for login.


Log in to the device using the default (case-sensitive) username ("admin") and password ("admin"), and then click Log In.


Navigate to Administration tab. In the Remote Access section click the radio button Enabled next to Remote Management.


Plug in an Ethernet cable into the Network slot on the device.


Plug in an analog phone into the device and press ****.

The IVR announces you are on the phones configuration menu.


Press 110#.

The IVR menu begins to announce the phone’s IP address.


Enter the IP address into your browser and log in with username (“admin”).


Navigate to the Voice section then click Provisioning.


Enter the provisioning server address into the Profile Rule field:


Click Submit.

The device requests the files from the provisioning server and reboots.


Once the boot process completes, the device is provisioned for use in the BroadSoft BroadCloud PBX network. If the station assignment process was properly completed before the reboot, the device boots into a station-specific assigned/usable state. If not, the device boots into a default unassigned/unusable state, and remains in this state until you complete the station assignment process.

Supported ATA 191 and 192 Call Features

Depending on your system configuration, your ATA supports some or all the following call features:

  • Transfer (attended or supervised)—In this type of transfer, you talk to the receiving party before you complete the transfer.

  • Transfer (unattended or unsupervised)—In this type of transfer, you complete the transfer and hang up before the receiving party answers.

  • Conference.

  • Hold and Resume.

  • Caller ID.

  • Call Waiting.

  • Call Pickup.

  • Speed Dial.

  • Music On Hold.

  • Shared Lines.

  • Voicemail—This feature has no visual indicator, but a message waiting tone when you go off-hook indicates that you have voice messages. Some analog phones with a large LCD screen may display a voicemail icon.

  • Call Forward.

  • Redial.