Overview for line key

Administrators can customize the Multi-Platform Phones (MPP) buttons layout by configuring Line Key Assignments in Control Hub.

Configure line key assignments in any of the following ways:

  • Template Format - Configure line key assignments on the organization, location, or device level where you can apply bundles of settings in bulk.

  • Layout Format - Configure line key assignments where you can apply the button customization on an individual device basis.

Once you configure the settings, you can sync the phones immediately or schedule a later time to sync and apply the settings.

Customer administrators benefit from the enhanced management capabilities for MPP devices, while users benefit from the ability to work with customized line keys.


End users cannot configure their device line key assignments.

Feature specifications and caveats for line key

Administrators define template settings and button layouts.

A template is a bundle of settings that are model-specific. Templates can be built and applied on an organization, location, or user-level and applied in bulk. Templates allow for uniform configuration to specific MPP devices. After a template is applied, an admin has the option of customizing the buttons for individual devices.

A template doesn’t provide customization for the button mapping on each device, but just defines the type of buttons the device will use.


Bulk application is not available for Key Expansion Modules (KEMs). You can only customize buttons on an individual KEM basis.

Configurable line key options include:

  • Primary line key - This is the user’s primary extension which can appear multiple times on the phone but the very first appearance is the user’s primary extension.

  • Shared Line/Virtual Line key - This shows the appearance of other users on the owner’s phone.

  • Monitor keys - These keys are dedicated to User and Call Park monitoring. Monitor keys are configured from the top of the configured monitor list.

  • Speed Dial key - A speed dial label and value, these keys are configured by the administrator. Unlike other buttons on the template, the value is directly attached to the specified appearance of the line key.

  • Open keys - An open key will automatically take the configuration of a monitor button starting with the first open key. These buttons are also usable by the user to configure speed dial numbers on these keys.

  • Closed keys - Button not usable but reserved for future features.


The first button on a device must be the primary line.

Layout Specifications:

  • Can be applied on an individual device basis.

  • Can be configured for selected devices within an organization.

  • When you apply a layout it erases out any customized line key configuration.

Create line-key template

Line keys are the buttons next to the device display. You can program line keys with primary, shared lines or calling functions.

Before you begin

  • The Configure-line key templates option appears as long as the Phone appears.

  • Clicking on the entire row gives you options that are related to the template, apply, edit, copy, and delete.

1

From the customer view in https://admin.webex.com, go to Calling under Services. Scroll to Devices under Service Settings.

2

Click View Template under Line Key Templates

3

Select the device to apply or modify the template. You can apply a default template that overrides any custom template setting that is applied to the selected device.

Template is model-specific.

4

Click Line-Key Templates > Create custom template.

5

Enter a unique name for the line-key template and a description for the template.

6

Click Next.

7

Assign Line Key Assignments in the provided fields.


 

Depending on your phone’s existing line keys, you can assign up to ten line keys. Assignments such as shared lines and monitored lines are based on the values you set within Control Hub.

8

You can specify the tags for the specific phones. Example: lobby phones in an organization. This is when you apply.

9

(Optional) If you want to have your link keys in a specific order, click the check box next to Allow end users to reorder the line-key assignment.

10

(Optional) If creating Speed Dial entries, enter the Line-key label name, and then the phone number or extension.


 

Enter the Speed dial values before you save the template.

11

Click Next, review the updates that are made to the template.

12

Click Submit once complete. A notification displays on the successful completion of the Line-key template.

Set a default template

Before you begin

You cannot Delete, or view the default template. You can only apply, used to reset settings for all devices.

1

From the customer view in https://admin.webex.com, go to Calling under Services. Select the Device under Service Settings.

2

Select Line-Key Templates.

3

Click Reset devices. Select the devices to set the configuration layout to have the default settings.

  • Select the devices using the Location search key.

     

    You can enter up to ten locations.

  • Select the Phones (by model) to apply the template to.
4

(Optional) Select the Refine search by the tags toggle to search using tags. For example: sales, accounting, or marketing.


 

Tags are the labels that you give to your organization’s devices when onboarding in Control Hub.

5

(Optional) Select the Refine search by advisories toggle to search devices that had one or more advisories.

You can specify Primary line, Shared Line, Monitoring lIne, and so on, in the settings. If there is a mismatch between the settings and the device list, an advisory message appears on the screen. You can choose to ignore the advisory.

6

A preview of the devices that match the search criteria displays. To check your default template configuration click Preview Layout.

7

To apply the default template configuration, click Reset to default.

8

The tasks page displays your configuration summary. The Results page lists a summary of the devices that the template is applied and the device where the advisory is displayed.

Apply line-key template

1

From the customer view in https://admin.webex.com, go to Calling under Services. Click Devices under Service Settings.

2

Select Line-Key Templates.

3

Locate the phone model that you wish to configure in the table. and then click Apply custom template.

4

Select the Location to apply the template to.

5

Displays the phone model that you’ve selected.

6

(Optional) Select the tags that you want to include, i.e. sales, accounting, and/or marketing.

7

(Optional) Select the tags you wish to exclude.


 

Tags are the labels that you give to your organization’s devices when onboarding in Control Hub.

8

To preview your custom template configuration click Preview Report. The tasks page displays your configuration summary.

9

To apply the custom template configuration, click Apply custom template.

Edit line-key configuration

You can modify the configuration set by the user for a device, exclude, or include the tags for the device.

1

From the customer view in https://admin.webex.com, go to Calling under Services. Click Devices under Service Settings.

2

Select Line-Key Templates.

3

Locate the device to edit the configuration. You can search by device location, phone model, search tags, or search by warnings to locate the device. Use relevant search criteria.

4

The number of devices that match the search criteria displays. Click Show device list, to view the detailed list of devices that match the criteria and verify the devices.

5

Click the pencil icon against the device to View and edit the configuration. The View and edit line-key template screen appears.

6

You can modify the Line-key assignments for the device of your choice.

7

Click Save. You receive a notification once the configuration changes completes.

Reset line-key configuration

You can modify the custom configuration set by the user for a device, exclude, or include the tags for the device and set the default settings for the device.

1

From the customer view in https://admin.webex.com, go to Calling under Services. Click Devices under Service Settings.

2

Select Line-Key Templates.

3

Locate the device to reset the configuration. You can search by device location, phone model, search tags, or search by warnings to locate the device. Use relevant search criteria based on the action such as:

  • Reset device configuration for matching devices—Select devices to change the configuration layout to the default layout.
  • Refine search by tags—Select devices to include or exclude the specific tags. If not set, changes apply to all devices. You can choose from these options:
    • Apply changes to devices that contain any of the following tags.

    • Exclude the devices that contain any of the following tags.

  • Refine search by warnings—Select devices that have one or more warnings. If not set, changes apply to all devices. Apply changes to devices that contain warnings:
    • More shared appearances than shared users.

    • Fewer shared appearances than shared users.

    • More monitor appearances than monitors.

4

Click Next.

5

The number of devices that match the search criteria displays. Click Show device list, to view the detailed list of devices that match the criteria and verify the devices.

6

Select Reset to default, after the verification. The configuration template for these devices is set to use the default layout.

7

Click Save.

Duplicate line-key template

1

From the customer view in https://admin.webex.com, locate Services, Select Calling.

2

Select Service Settings > Devices > Line-Key Templates.

3

Locate the template that you want to copy.

4

Click the Duplicate icon.

5

Enter name and click Duplicate to confirm the deletion.

The new template is displayed in the table.

Delete line-key template

1

From the customer view in https://admin.webex.com, locate Services, Select Calling.

2

Click Devices under Service Settings. Select Line-Key Templates.

3

Locate the template you want to modify.

4

Click the Trash icon.

5

Click Delete to confirm the deletion.

The template is removed from the table.

Configure lines for a device

Configure lines for a device with a custom layout

On configuring the device template, you can customize the layout for the user (shared lines, monitored lines, or speed dials). If there’s an unused or open line key, it’s automatically assigned as a configured monitored line to the previous set-up within Control Hub.

On completing the customization of your template, you can preview the layout by toggling Preview Layout. The result displays within the template window in Control Hub.

Note: If a template is applied, click Configure Layout to open the custom layout screen.

Configure Lines for a device without applying a template

The phone is reverted to the Basic Layout or the default state with no customizations applied.

Notes: The Basic layout corresponds to the configurations in the Configure Line modal, and from a User’s monitor list.

Basic layout is also Read-Only, and uneditable.

Situational Banner

When configuring templates, situational information banners appear when previously configured features don’t sync with the assigned line key template.

Examples of situational information banners include:

  • There are more shared appearances than shared users.

  • There are more shared users than appearances.

  • There are more monitor appearances than monitors.

  • The device isn’t configured to support the user’s monitor list.