Overview

The migration takes place at the FedRAMP environment, to allow for the usage of the following tools in FedRAMP:

Device Migration - "Migrate Enterprise phones to Multiplatform (MPP) firmware"

Personal Contacts Migration - "Migrate Personal Contacts to Webex App"

Migrate your Phone to Webex Calling

Perform the new and automated device firmware migration from Control Hub, so that you can migrate your enterprise devices to cloud. You can migrate the required Enterprise Firmware phones to Multiplatform Phone (MPP) Firmware from Control Hub under FedRAMP environment. MPP phones are powered by Webex Calling solutions.

Prerequisites

Before you perform the device firmware migration, make sure that you meet the following requirements:

  1. To generate license on FedRAMP, enable the "wxc-migration-services-fedramp-support-org" toggle in commercial org .
  2. To process the enablement of FedRAMP org, reach out to the Accounts team.
  3. Check the supported Cisco IP Phone models.

    You can migrate only the supported Cisco IP Phone models. For more information, See Supported Cisco IP Phone Models.

License Generation

Generate the licence to prepare the devices on migration.

Use the migration wizard on Control Hub to prepare the devices for migration. Using the wizard you can perform tasks, such as create a migration task, add devices, generate device licenses, check the device eligibility, and so on

The task flow for Migration:

  • Task Name
  • Add Devices
  • Verify Devices

Task Name

Add the task name to migrate your enterprise phones to webex users or workspace.

1

From the customer view in https://admin.webex.com.

2

Go to Services and then Updates & Migrations.

3

Click on the Migrate Enterprise phones to Multiplatform (MPP) firmware Card.

4

Click Start new task+ to start a new migration task.

At any given time, only one task is with the In Progress status is allowed. If you start a new task with its status In Progress and Prepare For Migration, a new task can be created but the button is disabled until the In Progress task completes.

5

Enter the task name in the Task name field.

You may use a combination of cluster name, date of creation, user type etc to easily recognize your task. Do not use a space in the migration task name. Replace the space with an underscore.

6

Select the Generate Device License Onlymigration option from the drop-down list.

Add Devices

Add the devices to migrate your enterprise phones to webex users or workspace.

1

Download and edit the CSV template file, and then upload the edited version to add devices.

2

In the Add devices page, go to the Download template files section to download the CSV template. Refer to CSV file Parameters to know about the fields.

3

Drag and drop the updated CSV file in the upload section.

4

Click Next.

Verify Devices

Verify the list of devices are eligible to migrate to Webex Calling. See Firmware Migration (Overview) to manually verify the device migration eligibility.

1

Once the list of devices is verified, click Prepare for Migration.

In the Firmware Upgrade pane, you can see the status of the task.

2

Click the three dots of the specific task and then click Download license file.

License Upload

Upload the license for migration under FedRAMP environment.

The task flow for Migration:

  • Task Name
  • Upload Device

Task Name

1

Log in to https://admin-usgov.webex.com.

2

Go to Services and then Updates & Migrations.

3

Click on the Migrate Enterprise phones to Multiplatform (MPP) firmware Card.

4

Click Start new task+ to start a new migration task.

5

Enter the task name in the Task name field.

6

Select the Upload License migration option from the drop-down list.

Upload License

Upload the license to migrate your enterprise phones to webex users or workspace.

1

In the Upload License card, upload the Upload phone migration license file.

2

Click Submit.

Migrate Personal Contacts to Webex App

Use Control Hub to migrate your end users' custom contacts or any third-party custom contact source to Webex personal contacts. Contact migration to cloud is a one time import that enables you to search, look up, call, message, or invite your contacts. For more details on migration, Refer Migrate Personal Contacts to Webex App.