From the Cisco Unified Communications Self Care Portal, users can customize and control phone features and settings.

As the administrator, you control access to the Self Care Portal. You must also provide information to your users so that they can access the Self Care Portal.

Before a user can access the Self Care Portal, you must use Cisco Unified CM Administration to add the user to a standard End User group.

You must provide end users with the following information about the Self Care Portal:

  • The URL to access the application. This URL is:

    https://<server_name:portnumber>/ucmuser/, where server_name is the host on which the web server is installed, and portnumber is the port number on that host.

  • A user ID and default password to access the application.

  • An overview of the tasks that users can accomplish with the portal.

These settings correspond to the values that you entered when you added the user to Cisco Unified Communications Manager.

For more information, see the documentation for your particular Cisco Unified Communications Manager release.

Set up user access to the Self Care Portal

Before a user can access the Self Care Portal, you need to authorize the access.

1

In Cisco Unified CM Administration, select User Management > End User.

2

Search for the user.

3

Click the user ID link.

4

Ensure that the user has a password and PIN configured.

5

In the Permission Information section, click Add to Access Control Group and select Standard CCM End Users.

6

Click Add Selected.

7

Click Save.

Customize the Self Care Portal display

Most options display on the Self Care Portal, by default. The users can see the enabled parameters and change only the settings that their devices support.

The settings apply to all Self Care Portal pages at your site.

1

In Cisco Unified CM Administration, select System > Enterprise Parameters.

2

In the Self Care Portal section, set the Self Care Portal Default Server field.

3

Set the corresponding parameters to True or False to show or hide the settings on the Self Care Portal.

4

Click Save.