Affecter des assistants à votre pool d’assistants

Avant de commencer

Your administrator must have enabled the executive and executive assistant services for you to access and configure it. If you don’t see this setting, check with your administrator.

1

Sign in to User Hub, then click Settings > Calling > Call settings.

The Calling option is available only for users with the Webex Calling license. If you don’t see the Calling option, it means you don’t have the Webex Calling license.

2

Go to Executive section and turn on the toggle.

3

Search and select the users to add to your assistant pool.

4

Cliquez sur Enregistrer.

Filtrer les appels envoyés à votre assistant

Avec l’option de filtrage des appels, vous pouvez décider quels appels doivent passer à votre assistant.

1

Sign in to User Hub, then click Settings > Calling > Call settings.

2

Go to Executive section and turn on the toggle.

3

Click More settings, and turn on the Call Filtering toggle.

4

Choisissez parmi l'une des options suivantes :

  • All Calls—Choose this option to send both internal and external calls to the executive assistant.
  • All Internal Calls—Choose this option to send all the internal calls to the executive assistant.
  • All External Calls—Choose this option to send all the external calls to the executive assistant.
  • Custom Call Filters—Choose this option to ensure that only specific calls are redirected to your executive assistant. If selected, click Add New Filter to develop a custom call filter using the following parameters.

    • Filter Name—Enter the filter name.

    • When—Select your predefined schedule from the drop-down list.

    • Calls from—Select the calls from Any Phone Number, Any Internal, Any External, or Select Phone Numbers that you want to go to the executive assistant. Si vous choisissez Sélectionner Numéros de téléphone, saisissez les détails supplémentaires.

    • Filter or Don't filter—Choose to filter or not to filter the calls that fit within these parameters.

5

Cliquez sur Enregistrer.

Vous pouvez activer ou désactiver l’option de filtrage d’appel en utilisant téléphone de bureau. Use the following Feature Access Codes (FAC), which can be entered through the phone keypad to control certain features—to activate or deactivate the call filtering options that you have set up in the User Hub.

  • Activate call filtering (executive) - #61.

  • Deactivate call filtering (executive) - #62.

Activer les notifications d’appel dans d’autres emplacements

Vous pouvez choisir d’alerter d’autres sites par le service de direction. Vous pouvez également choisir d’ajouter une sonnerie à ces alertes.

1

Sign in to User Hub, then click Settings > Calling > Call settings.

2

Go to Executive section and turn on the toggle.

3

Click More settings, and turn on the Location to ring toggle.

4

Choose the Alert Type from the drop-down list:

  • Silencieuse

  • Sonnerie Splash

5

Choose the locations that you want to alert:

  • Single Number Reach (Office Anywhere) location—The phone number specified in your Office Anywhere settings.

  • Mobile location—The phone number specified in your mobility settings.

  • Shared call appearance locations—The devices where shared call appearance is configured.

6

Cliquez sur Enregistrer.

Configurer les options de sonnerie, les options deover et la présentation de l’ID de l’appelant

Avec la fonctionnalité d’alerte, vous pouvez configurer les options de sonnerie pour les appels entrants, les options deover et la présentation de l’ID de l’appelant.

1

Sign in to User Hub, then click Settings > Calling > Call settings.

2

Go to Executive section and turn on the toggle.

3

Click More settings, and choose one of the following Alerting Mode:

  • Simultaneous—Selecting this option rings all the added executive assistant phones at the same time. Any one can pick the call.
  • Sequential—Selecting this option rings the executive assistant phone in the order they appear in the executive assistant table. The call goes to the first executive assistant and then to the second.
4

Choisissez la façon dont les appels sont traités si personne ne répond :

  • Send to Voicemail—Select this option to send a voicemail to the executive.
  • Forward—Select this option and enter the number to which the calls to be forwarded.
  • Do nothing—Select this option if no action is to be taken.

You can specify the time (in seconds) after which the unanswered calls to be forwarded.

5

Choisissez le nom et le numéro d’ID appelant à afficher sur le téléphone de l’assistant pour les appels entrants à partir de votre ligne.

6

Cliquez sur Enregistrer.

Que faire ensuite ?

After you've added the assistants into your assistant pool, they can handle your calls the same way they'd handle any other call. Also, assistants can opt in or opt out of the executive assistant service and forward the calls to another destination. For more information, see Manage your executive assistant service.