Included in the beginning of My Dashboards is a default summary dashboard that has two sections: "How are my users using Webex?" and "How is Webex performing." These two sections have pre-populated charts that show you a high-level view of how your Webex deployment is doing in your organization.

Summary dashboard for custom analytics

You can customize the Summary dashboard by clicking on Edit Dashboard, or you can build your own dashboards by clicking Add Dashboard.


 
You can only view dashboards that you created.

How custom dashboards work

To begin building a dashboard, go to Analytics > My Dashboards and click Add Dashboard. You can then click on Edit Dashboard to rename the dashboard and add or remove sections in the dashboard. Once you have your dashboard and sections ready to go, you can start adding charts to it. To add a chart to a dashboard, go to the Meetings, Messaging, Calling, or Devices analytics sections and click Pin to dashboard on a chart.

Supported charts and graphs

Custom dashboards only support charts from Meetings, Messaging, Calling, and Devices analytics. Each of those charts can be added to a custom dashboard, and you can resize or reorder them however you want. You can even add multiple copies of the same chart, but with different filters on them.

Filters

To pin a chart or graph with a filter, you must first apply the filter to one of them. Once you apply the filter, you can pin the chart to a dashboard and it'll keep that filter. You can't change the filters in the dashboard once they're pinned. If you want to change the filter, you must pin another chart with a different filter applied.

Download as a PDF

You can download dashboards as a PDF if you want to share the data with your organization or to save the data for yourself as a record. When you download a dashboard as a PDF, it takes a snapshot of the data at that time. Each section will also have its own page break.

How are custom dashboards useful?

Custom dashboards are useful because you can cater each one to fit your need. As an example, let's say you want to create a dashboard that has KPIs from all the other sections. This dashboard helps by giving you a high level view of each Webex service all in one place so you can compare them, and you save time by not having to click into each section one by one. If you notice that the data for one of the KPIs look off, then you can drill down to the relevant section and troubleshoot from there.

Each administrator can only access their own set of custom dashboards.

1

From the customer view in https://admin.webex.com, go to My Dashboards.

2

Click Add Dashboard.

A new dashboard is automatically created. You can see how you can edit the dashboard by looking at the Edit a dashboard section, or start adding KPIs and charts to it.

My Dashboards only support charts from Meetings, Messaging, Calling, and Devices analytics.

1

From the customer view in https://admin.webex.com, go to Analytics, and then select Meetings, Messaging, Calling, or Devices.

2

Click on the three vertical dots of a chart, and then select Pin to dashboard.

3

Select the dashboard, section, and placement that you want to add the chart to.

4

Click Pin to dashboard.

When you edit a dashboard, you can:

  • Rename the dashboard.
  • Resize, reorganize, or remove KPIs, charts, and graphs.
  • Rename, reorganize, add, or remove sections.
1

From the customer view in https://admin.webex.com, go to My Dashboards.

2

Select the dashboard that you want to edit, and then click Edit Dashboard.

3

Perform one of the following actions:

  • To rename the dashboard or section, click on the name.
  • To resize a KPI, chart, or graph, hover over any of the sides.
  • To reorganize a KPI, chart, or graph, click and drag on any of them.
  • To add a section, click on the plus icon.
  • To remove a section, KPI, chart, or graph, click on the trash icon.
4

Click Exit once you're finished editing the dashboard.

1

From the customer view in https://admin.webex.com, go to My Dashboards.

2

Click on the three vertical dots next to a dashboard that you want to download as a PDF.

3

Select Download as PDF.

A pop-up window appears to show you the status of your download.

1

From the customer view in https://admin.webex.com, go to My Dashboards.

2

Click Edit Dashboard.

3

Click on the three vertical dots next to a dashboard.

4

Click Remove, and then click Yes to confirm that you want to delete the dashboard.

As a full administrator, you can share your dashboards with other administrators in your organization. When you share a dashboard, a snapshot of your dashboard's current layout is taken.

Add users to share a custom dashboard example

Admins who you shared the dashboard with will have the dashboard added to their dashboard view, and a pop-up bubble will show to let them know about the shared dashboard when they first sign in to Control Hub.

Pop-up window showing a new shared dashboard

 
Updates that you make to a dashboard after you've shared it won't affect the same shared dashboard of other administrators. If you updated a shared dashboard and you want other administrators to have the updated dashboard, you must share the dashboard again.
1

From the customer view in https://admin.webex.com, go to My Dashboards.

2

Click the three vertical dots next to the dashboard that you want to share.

3

Select Share dashboard.

4

Choose one of the following:

  • Add users—Add users to send an email with a link to your shared dashboard.
  • Copy link—Creates a link that you can share to anyone yourself.
5

If you added users, click Next.

6

(Optional) Write a message to put in the email, and then click Share dashboard.

An email is sent out to all the users that you added and your shared dashboard is added to their custom dashboard list.