Error: 'Can't record the meeting' when Attempting to Record a Webex Call or Meeting
ISSUE
Users attempting to record a Webex call or meeting may encounter an error message stating, "Can't record the meeting." This error can occur for both the meeting sponsor and members of a Webex room, preventing them from recording the session.
Error Messages:
- For Meeting Sponsor: "Can't record the meeting - You can't record the meeting because your recording storage on the meeting sponsor's Webex site is full. Contact the meeting sponsor for this space (Owner) about removing recordings to make space or get more storage. OK"
- For Webex Room Member: "Can't record the meeting - We can't record the meeting because we're having problems connecting to the server. Try again later or restart the recording. OK"
RESOLUTION
To resolve the "Can't record the meeting" error, follow these steps:
Clear the existing recording files to make more storage; see Delete or Recover Your Own Cisco Webex Recordings.
Note: A deleted recording file cannot be recovered. Ensure all the important recording files are downloaded to the local machine before deleting them. For help downloading recordings, see Download Your Webex Recording.
If the issue continues, please contact Webex Technical Support for more help. They can help diagnose and resolve server connection issues or provide additional support for storage-related problems. For help, see: CAUSE
The Webex file storage of the Meeting Sponsor's Webex host account is full.
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