Choose which calls you accept, reject, and forward

Calling User Portal
User Hub

Selectively accept calls

You can accept calls at specific times from specific callers.

Go to https://settings.webex.com and select Webex Calling.

From the Calling User Portal, go to Call Settings.

Go to Selectively Accept Calls and turn on the toggle.

Select a predefined schedule from the drop-down list.

If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a schedule to apply to call settings.

Click Add Schedule to set the following parameters:

When—Select the predefined schedule for when you want to accept calls from the drop-down list.
Calls from—Select if you want to accept calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.
Accept or Don't accept—Choose to accept or decline the calls that fit within these parameters.

Click Save.

Your schedule is added to an Accept or Don't Accept table. You can edit or delete schedules from the tables, as needed.

Don't Accept takes precedence over Accept.

Example

Want to see how it's done? Watch this video demonstration on how to set up the selectively accept calls feature in the Calling User Portal.

Selectively reject calls

You can reject calls at specific times from specific callers. This setting takes precedence over Selectively Accept Calls.

Go to https://settings.webex.com and select Webex Calling.

From the Calling User Portal, go to Call Settings.

Go to Selectively Reject Calls and turn on the toggle.

Select a predefined schedule from the drop-down list.

If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a schedule to apply to call settings.

Click Add Schedule to set the following parameters:

When—Select the predefined schedule for when you want to reject calls from the drop-down list.
Calls from—Select if you want to accept calls from Any Phone Number, Forwarded, or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.
Reject or Don't reject—Choose to reject or not to reject the calls that fit within these parameters.

Click Save.

Your schedule is added to an Reject or Don't Reject table. You can edit or delete schedules from the tables, as needed.

Don't Reject takes precedence over Reject.

Example

Want to see how it's done? Watch this video demonstration on how to set up the selectively reject calls feature in the Calling User Portal.

Selectively forward calls

You can forward calls at specific times from specific callers. This setting takes precedence over call forwarding.

Go to https://settings.webex.com and select Webex Calling.

From the Calling User Portal, go to Call Settings.

Go to Selectively Forward Calls and turn on the toggle.

Enter the phone number to forward calls to.

Check the Send to voicemail check box to forward all calls to voicemail.

The Send to voicemail option is only available for internal phone numbers or extensions.

Check the Use ring reminder check box to enable a ring reminder for these calls.

Select a predefined schedule from the drop-down list.

If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a schedule to apply to call settings.

Click Add Schedule to set the following parameters:

Forward to—Enter the phone number to forward calls to during this schedule.
Schedule—Select the predefined schedule for when you want to forward calls from the drop-down list.
Calls from—Select if you want to accept calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.
Forward or Don't forward—Choose whether to forward calls that fit within these parameters.

Click Save.

Your schedule is added to a Forward or Don't Forward table. You can edit or delete schedules from the tables, as needed.

Don't Forward takes precedence over Forward.

Example

Want to see how it's done? Watch this video demonstration on how to set up the selectively forward calls feature in the Calling User Portal.

Selectively accept calls

You can accept calls at specific times from specific callers.

Go to Selectively Accept Calls and turn on the toggle.

Select a predefined schedule from the drop-down list.

If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a schedule to apply to call settings.

Click Add Schedule to set the following parameters:

Schedule—Select the predefined schedule for when you want to accept calls from the drop-down list.
Calls from—Select if you want to accept calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.
Accept or Don't accept—Choose to accept or decline the calls that fit within these parameters.

Click Save.

Your schedule is added to an Accept or Don't Accept table. You can edit or delete schedules from the tables, as needed.

Don't Accept takes precedence over Accept.

Selectively reject calls

You can reject calls at specific times from specific callers. This setting takes precedence over Selectively Accept Calls.

Go to Selectively Reject Calls and turn on the toggle.

Select a predefined schedule from the drop-down list.

If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a schedule to apply to call settings.

Click Add Schedule to set the following parameters:

Schedule—Select the predefined schedule for when you want to reject calls from the drop-down list.
Calls from—Select if you want to accept calls from Any Phone Number, Forwarded, or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.
Reject or Don't reject—Choose to reject or not to reject the calls that fit within these parameters.

Click Save.

Your schedule is added to an Reject or Don't Reject table. You can edit or delete schedules from the tables, as needed.

Don't Reject takes precedence over Reject.

Selectively forward calls

You can forward calls at specific times from specific callers. This setting takes precedence over call forwarding.

Go to Selectively Forward Calls and turn on the toggle.

Enter the phone number to forward calls to.

Check the Send to voicemail check box to forward all calls to voicemail.

The Send to voicemail option is only available for internal phone numbers or extensions.

Check the Enable ring reminder on your Cisco IP phone check box to enable a ring reminder for these calls.

Select a predefined schedule from the drop-down list.

If you don’t see a schedule that you want to use for this setting, you can add a schedule on the Schedules tab. For more information, see Create a schedule to apply to call settings.

Click Add Schedule to set the following parameters:

Forward to—Enter the phone number to forward calls to during this schedule.
Schedule—Select the predefined schedule for when you want to forward calls from the drop-down list.
Calls from—Select if you want to accept calls from Any Phone Number or Select Phone Numbers. If you choose Select Phone Numbers, enter the additional details.
Forward or Don't forward—Choose whether to forward calls that fit within these parameters.

Click Save.

Your schedule is added to a Forward or Don't Forward table. You can edit or delete schedules from the tables, as needed.

Don't Forward takes precedence over Forward.