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Collect Webex App logs from users in Control Hub
Feedback?You can retrieve Webex App client logs from users to help troubleshoot and resolve issues that they’ve experienced while using Webex.
Webex App logs for users are available for meetings that they joined within the last 30 days. Users can also send logs to Control Hub themselves in the Webex App.
To collect Webex App logs, users must have the Webex App open and
have an active internet connection. You can't collect logs for users who are offline.
| 1 |
Sign in to Control Hub and go to . |
| 2 |
Search for a user with their email address. |
| 3 |
Click Collect logs. |
| 4 |
Select Collect. |
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